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Eileen's Colossal Cookies
- Bakeries
- Rapid City, SD
About this business
Location details
1109 W Omaha St F, Ste F, Rapid City, SD, 57701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have always loved this location until my most recent visit! I ordered 4 dozen cookies for a party. When we picked them up each dozen was smashed onto a very small tray. The cookies were all broken & smashed! My son picked them up for me, otherwise I would not have paid for them! So disappointed! After the party all of the leftovers went into the garbage b/c they just fell apart, we couldn’t even pick them up! I will be using other Eileens locations from now on! 🙁
Business response:
I am very sorry to hear that we didn’t meet your expectations. We never want any cookies to leave our store that we aren’t proud of ourselves. Please give me a call at the store so I can get you a refund. My name is Andrew and I will be in the store tomorrow morning. Thanks for letting me know we had an issue and for the opportunity to fix it.
RecommendedJust want to send a quick shoutout to your manager Renee who made some special accommodations for me today to make sure I could get some Eileen’s cookies to a special person. You’re amazing and I appreciate you so much!!
Recommendedjust stopped in for the first time. employees were friendly and cookies really tasty. I got a dozen snickerdoodle and tried one before leaving the parking lot. So soft inside and delicious. I'm glad I don't live closer or I could see this becoming a very dangerous place.
RecommendedThanks to Eileen's for their yummy cookies! HUGE hit at my drive-by baby shower this weekend! Eileen's is a MUST HAVE for any party!
I will never recommend this company to anyone! They apologized for having the beliefs they had and cowtowed to the liberal crowd. shame on you? Myself and my friends and family will never ever buy another cookie from this location or any other location.EVER!
RecommendedHighly recommended!!! Wonderful owners, wonderful staff and incredible cookies!!!
Business response:
Thank you Krista!
RecommendedI highly recommend this store. Great customer service and awesome cookies! I’m definitely a repeat customer.
Business response:
Thank you Ryan for your kind review!
RecommendedThey did such a great job making my son’s s’mores birthday cookie! I showed them a picture of what. I was going for and it turned out AWESOME! Everybody at his party loved it!
RecommendedIn this past week, I have placed 3 orders for a total of 74 cookies to celebrate my husbands 70th birthday with family and friends. We have heard from so many how delicious the cookies were!! We personally can now attest to that also😊. Thank you Prior Lake location for delivering an outstanding product.
Frequently asked questions about Eileen's Colossal Cookies
How is Eileen's Colossal Cookies rated?
Eileen's Colossal Cookies has a 4.6 star rating with 190 reviews.
When is Eileen's Colossal Cookies open?
Eileen's Colossal Cookies is closed now. It will open tomorrow at 9:00 a.m.
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