Edward Jones - Financial Advisor: Matt Stemm

Sara F 

on BBB

5 years ago

The financial advisor I delt with lied to me!, when I said I didn’t understand what he was talking about he blew me off, he withheld information from me, and the response from Edward Jones is always the same: “Edward Jones takes all client complaints seriously, we are reviewing this matter and will seek to reach a resolution directly with the client”, OH PLEASE!!! What a bunch of ****!!!!!! 

Mackenzie T 

on BBB

5 years ago

Placed a money order on the 5th, it is now the 17th and my $6,500.00 is MIA. Called yesterday to headquarters where the woman informed me that Edward Jones had "followed protocol," that I needed, "to contact my United States Postal Office," and proceeded to HANG UP ON ME mid-sentence. My personal financial advisor is of no help and sent me a snarky, numbered, email response after informing me I could re-issue a check on the 24th but only after I pay $25 to do so. There is a complete lack of empathy at Edward Jones, they are ... read more

Caleb T 

on BBB

5 years ago

I would highly recommend looking into another option for your financial services. Cory is a nice guy, but I believe you can do better elsewhere for the following reasons: 1. Edward Jones costs are much higher than other options, which will eat into your investments. The flat rate for my services with Edward Jones was 1.35% (the fee based account). My friend met with a respected and trusted adviser in Tyler recently that only charged 0.4%. You can have a brokerage account at ******** that only cost 0.15%. Your net gains have ... read more

Joey G 

on BBB

6 years ago

i really didnt expect these guys to do good and they didnt 

Laurie H 

on BBB

6 years ago

Not concerned for the customer. Terrible customer service. In fact, it’s the worst I have ever experienced. 

Sheri K 

on BBB

6 years ago

My parents passed away this year and they had funds with Edward Jones. In the process of taking care of the money we were asked to sign a form with the standard "by signing this you agree with the terms above" line where we sign. In reading the terms, it says that there will be a $300 fee. The small print said that the fee MAY BE waived. We were told verbally that the fee would be waived. I called and asked for it to be put in writing that the fees would be waived. I was told they could not do that. When I asked why I was ju... read more

Tiffany D 

on BBB

6 years ago

I started my account here back in 2014. When it was opened it only had about 600 or so dollars. I had originally opened this account with *****, who had this office then. While she was there I believe I received good service. She grandfathered my account, and she waived the annual fees, because my account was making nothing, and losing money due to fees. I opened this account with the intent to roll the funds over once obtaining new employment. Well in 2017, I did obtain new employment. But this was about when ***** left. My... read more

Sophie 

on BBB

6 years ago

On June 18, 2018, I faxed Durable Power of Attorney documents to my mother's branch of Edward Jones. The documents had been filled out by my mother, witnessed by 3 people through each step, were notarized, and filed with the cuonty court. Within 24 hours, I was called and informed that the Edward Jones regional office refused to accept the power of attorney, and was given additional actions for my mother to take before the company would honor a legal document that _they_ told me to get. Those requirements were not possible, ... read more

Thomas O. 

on BBB

7 years ago

Edward Jones Ottawa branch **** ****t is a crook.