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Ed Napleton Automotive Group
- Car Dealers
- Oakbrook Terrace, IL
About this business
Napleton Auto Group is an automobile dealership group, headquartered in Illinois, with locations throughout Florida, Georgia, Illinois, Indiana, Minnesota, Missouri, and Wisconsin.
Location details
One Oakbrook Terrace #600, Ste 600, Oakbrook Terrace, IL, 60181, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I couldnt be more impressed with you all, especially the woman that helped me, Jade. From the moment I walked in, I was greeted with professionalism and kindness. The team went above and beyond to ensure I had a great experience, providing top-notch service and attention to detail.The quality of their work/products is exceptional, and its clear they truly care about their customers. The entire process was smooth, efficient, and exceeded my expectations. I highly recommend [Business Name] to anyone looking for reliability, ex... read more
Don't buy any maitnance programs , they changed oil but not oil filter, I think that is common practice at this dealership
This dealership is an absolute disasterhands down the worst car-buying experience Ive ever had. I bought a car wrapped in matte black, except for one glaringly unfinished door. They swore up and down theyd wrap it to match perfectly after the sale, promising a brand-new look. What a load of garbage. It took over a month and 10+ desperate phone callschasing them like I was begging for charityjust to get them to do what they already owed me. When they finally bothered to wrap it, they slapped on a totally different color, turn... read more
They over charged me for two different vehicles with hidden charges and service department is terrible bought brand new trackhawk show room floor and it was in service two days later and almost every 500 miles after
The service department is adding a Miscellaneous Fee of 10% to all service orders. This seems a little underhanded to me. They should just be strait forward and add the cost into the listed service price.
Sales experience was very good, but service after sales has been absent. Scheduled serve multiple times over 3 months, and nobody ever showed up. Manager and ** of dealership will not return calls. Finally went directly to ******* *** help center, and they have transferred our service to another dealership out of state. Apparently our experience is not uncommon, and they will be investigating. Don't go to ******* of ******* IN.
If I could give this dealership 0 stars I would. Had an appointment to see a vehicle. Unfortunately the sales representative brought up a different vehicle (Wagoneer L- stock # J11315) The 2024 Wagoneer carbide 4x4 (stock #J11585) is listed as new vehicle at $66,192 with 48 miles. I come to find out after driving over a hour the vehicle wasnt there and that one of the owners is demoing the vehicle. Sales manager contacts me the next day (2/12/2024) told me the vehicle can be available but will have a few thousand miles. And ... read more
Do not buy ** they always have computer issues and they charge ****** just to find the problem then lie about it and over charge. And customer service especially from **** ****** is awful. Buy a ****** much better and if you stuck with ** dont service it here
In addition to all the thousands in upcharges the other negative reviews here would lead you to expect, the base price of the vehicle itself changed by six thousand dollars from the time I sat down to the time I signed the purchase (the value of which changed at literally every step, even between pages signed).This number comes down to two charges of $2999, one of which ******* tried to explain away as a cost to test the battery (complete with a drawing of the battery he doodled for me). Those specific charges appear nowhere... read more
Frequently asked questions about Ed Napleton Automotive Group
How is Ed Napleton Automotive Group rated?
Ed Napleton Automotive Group has a 1.3 star rating with 460 reviews.
When is Ed Napleton Automotive Group open?
Ed Napleton Automotive Group is closed now. It will open tomorrow at 9:00 a.m.
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