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ECOWAY
- Home Services
- Markham, ON
About this business
Location details
174 Torbay Rd, Markham, ON, L3R 1G6, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a horrible experience. The toilets was defected. I called the supplier. They charged me almost $300 to send a service person to come and service their toilet after six months of purchasing the toilet. They came told me the problem was fixed. It was never fixed. I called them to replace the toilet. They refuse to replace the toilet. I paid an additional almost $300 for them to come again they replaced a couple of parts but the problem still persisted I had to take them to court for them to actually take their toilet bac... read more
Malgré un produit discontinué, ils ont été très patients dans un long échange de courriel afin de mettre la main sur des pièces dans des boîtes déjà ouvertes. Au final, plutôt que de remplacer deux pièces brisées, ils m'ont permis de changer complètement le siège de mon bidet à un prix très abordable. Une fois la transaction effectuée, l'envoi a été très rapide. La pièce est en excellente état. Elle est déjà changée et pleinement fonctionnelle. Nous continuerons donc d'apprécier ce produit de cette compagnie. Service après-v... read more
We had been dealing with an ongoing issue with our toilet for quite some time, and despite bringing in plumbers and other technicians, the problem was never properly resolved. Eventually, we contacted the company again and requested another technician. They sent Eddie, and I honestly don’t know how to thank him enough. Eddie demonstrated exceptional patience, professionalism, and expertise. He took the time to carefully assess the situation, identify the root cause, and finally fix an issue that others couldn’t resolve. His ... read more
Please avoid buying this product. After six months , it started making loud noise when operating. They only send a repairman to GTA area for warranty. If you live outside GTA you have to remove the seat yourself and ship it for repair which cost $169 + tax. They should mention this at the time of purchase. Very poor customer service.
The customer service team is either very ignorant or dont care about their existing customers. I have reached out to them through multiple emails for a problem with the smart toilet model 2048 I have purchased few years ago for almost a $1000, I told them I am even ready to drop it off at their place for the repair, they keep replying to me with all sorts of things but are not ready to offer a solution to the problem. I really wanted to support a canadian company instead of going to Kohler, I regret my decision as this compa... read more
Frequently asked questions about ECOWAY
How is ECOWAY rated?
ECOWAY has a 3.9 star rating with 62 reviews.
When is ECOWAY open?
ECOWAY is open now. It will close at 5:00 p.m.
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