Ebikes Hawaii Honolulu

Alex C 

on Google

2 weeks ago

I recently visited eBikes Hawaii to purchase my very first bike! The employees at this location are absolutely amazing. Honestly some of the best customer service I’ve ever experienced, they’re all incredibly kind, knowledgeable and you can tell they all are genuinely passionate about cycling. The store also offers financing which was great, I was able to order a rack for my bike right away which I can pick up in a couple of weeks. At which time I can get my tune up. Overall a five star experience, I highly recommend checkin... read more

DUNK 13 

on Google

3 weeks ago

I Was told come down to ask more questions to see what i like and a test drive. I get to the store and was told i cant ride the bike i wanted. Then store manager tried to play on my words, when I stated my displeasure of driving down and not being able to get a feel for the bike i wanted not even the pit bikes. Went into Ebikes Hawaii with a good attitude left out the opposite. 1.Very poor communication 2.Bad customer service 3.Laughs at customer inquiries infront of other customer. 4.Hostile vibe like "get it or get out" 

Jodie Tonita 

on Google

a month ago

I had a fantastic experience with Ebikes Hawaii. I bought a used ebike I'm using to transport my surfboard. They went out of their way to help me get the surf rack installed (required some figuring due to the shape of my bike frame) and were overall very responsive and helpful at every turn. I got good value on my bike, they made it easy for me, and were generous with their time. I highly recommend and will definitely return. 

JADE BERRY 

on Google

4 months ago

I brought my e-bike for service and was disappointed by the overall experience. My bike was with them for over 7 weeks, and during that time I received no meaningful updates or communication. I had to follow up, and in the end, I was surprised to get a message demanding that I pick up the bike by a certain date or incur a storage fee-which felt both unprofessional and frustrating after such a long delay with no outreach. The shop has a good selection, but customer service and communication needs serious improvement. I hope t... read more

Bastian Hagspiel 

on Google

4 months ago

Bought my cube e-bike here and have been returning to get flat tires fixed, upgraded to tubeless tires and scheduled maintenance. Friendly fast service. Would be nice if you guys would carry more bikes, like specialized and trek.