Eastman Music Company

Ashes 

on Google

8 months ago

I bought an eastman 52 stret tenor saxophone. And after a couple of months, I lost the button. (I noticed the glue, there wasn't much of it and the glue was bad) After that, I sealed this button myself. But then another one fell off. This made me pay attention to the build quality in general and figure out one point. Is the kind of glue for pads the same? If so, I'm afraid my pads will fall off as quickly as the buttons. This saxophone is not cheap and I worry about the long-term and durability of its condition. Photos are a... read more

Anonymous 

on Google

8 months ago

I bought an eastman 52 stret tenor saxophone. And after a couple of months, I lost the button. (I noticed the glue, there wasn't much of it and the glue was bad) After that, I sealed this button myself. But then another one fell off. This made me pay attention to the build quality in general and figure out one point. Is the kind of glue for pads the same? If so, I'm afraid my pads will fall off as quickly as the buttons. This saxophone is not cheap and I worry about the long-term and durability of its condition. Photos are a... read more

Bob Olive 

on Google

9 months ago

Not sure this location is in business anymore. I went through their call-screening service and was directed to "Dan's" voicemail. Never heard from Dan. Called again to ask Dan if they have the model I'm interested in buying. And again, no reply. So, if you want an Eastman, good luck. 

Haiyan Zhu 

on Google

a year ago

Exceptional Customer Service from Eastman Music Company I recently had interacting with Eastman , and I must say that their customer service truly exceeded my expectations. I have a Eastman mandolin M305, couple of months ago I started notice dent on the surface, brought it to our local store, but was told it’s hard to fix and going to take very long time. Not knowing what to do I tried to contact the Eastman customer support team, I was met with a level of professionalism and warmth that instantly put me at ease, send my qu... read more

Rick Morse 

on Google

a year ago

Eastman Guitars is doing themselves a substantial disservice with their North American distribution network. After confirming the model I wanted was In Stock at Pomona, California through Canada's largest instrument chain (Long & McQuade) it's now been 9 weeks without an update on whether it's been shipped, a tracking number, etc. If they wish to truly gain market share in North America, they will most certainly need to improve their distribution channels. I've cancelled my order, and went with another brand.