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Eastman Credit Union
- Credit Unions
- Kingsport, TN
About this business
ECU is a not-for-profit, financial services cooperative with over $4 billion in assets and serving over 200,000 members at over 25 branches. Credit Union members have access to more than 50,000 free ATMs nationwide and a wide range of financial services, including free checking and free online banking. ECU serves those who live, work, worship, attend school or own a business in most of Northeast Tennessee and Southwest Virginia, and Harrison and Gregg counties in Texas.
Location details
201 S Wilcox Dr, Kingsport, TN, 37660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:30 p.m. | |
| Tue | 7:30 a.m. to 5:30 p.m. | |
| Wed | 7:30 a.m. to 5:30 p.m. | |
| Thu | 7:30 a.m. to 5:30 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My wife and I applied for a ****** refi loan on a ******* rental property we own free and clear. Needed to make repairs. Wife and I both have nearly 800 credit score. Own a million dollars of property free and clear. Have 1.2 million in savings. Been members at ECU for 20 plus years. Loan was denied. WTF? ECU BESIDE YOU? I don't think so. If we can't get a loan, WHO CAN? ECU is not beside you. They should be sued for false advertisement. ECU you can KMA!!!
Business response:
Thank you for feedback regarding your recent experience. A review of your loan application found the loan was denied in accordance with the Equal Credit Opportunity Act. If you would like to discuss the specific reasons for denial, please contact us at ***** *********
EASTMAN CREDIT UNION IS THE BEST BANK I HAVE EVER USED. EASTMAN BANK HAS VERY NICE EMPLOYEES. EASTMAN BANK IS THE BEST BANK I THINK IN THIS OLD WORLD
Business response:
Thank you for your feedback. We appreciate your business!
I have had a checking/savings account with ECU for over 15 years. When my daughter turned 18 I took her to ECU to open an account. The account was suppose to be solely hers but years later find out it's not. Last week I went into a local branch in Johnson City TN on Sunset Drive and spoke with Hunter L. I told him that I was needing to open a new account because I was getting a divorce and needed my own account. No problem Hunter set the new account up, canceled my debit card to my old account and created a new card tied to ... read more
We got a car loan through Eastman almost 5 years ago. Last year we fell behind on payments due to Covid. ECU was extremely passive aggressive about it and completely unprofessional. We came up with the large sum of money they wanted to keep our car. Fast forward to today, they have repossessed our car. However, the lady in charge of the repossession keeps changing her story and is so rude she really just needs a slap in the face. She refuses to answer any questions at all. Here are the questions we have which she refuses to ... read more
Business response:
Thank you for your recent feedback. Eastman Credit Union is available to answer questions regarding the status of your loan. We will be glad to provide a complete payment history, as well as to provide a copy of all correspondence recently mailed to you. Please contact us at ***** *********
When I first started with Eastman they would do all they could to help but after a while my husband and I noticed over drafts now we had both savings and checking and I was told the money should have been pulled from savings if it was there then I was told it was automatic they had no control on it so if you’re checking your account daily please do so also our money went into the bank every other Wednesday and it seemed as though we were hit with all those overdrafts before payday so they could get that 30.00 overdraft fee w... read more
Business response:
Thank you for your recent feedback! When the available balance of funds in your account is not sufficient to pay a check or other item, your account may be charged an insufficient funds fee. ECU offers multiple channels to help you keep track of account balances, such as mobile text notifications to alert you when the balance in your account drops below a certain threshold. We have also partnered with a company called GreenPath to offer assistance and informational tools that may be helpful in managing and balancing a checki... read more
Here is my thinking and opinion about this business is that you go to get a loan and have great credit score 707 last time I check that's suppose to be a good score any hoo I apply for a personal loan of $25000 then they same give me this give me that info so I do lady calls 3 days later hey you loan is being processed I'm like when will I know she's like they are reviewing it so then they call again and say hey do you have a co signer or vehicle paid off with a clean title I'm like really my income and what I could pay does... read more
Business response:
Thank you for the recent feedback regarding your experience with Eastman Credit Union. A review of your application shows the loan was decisioned in accordance with the Equal Credit Opportunity Act. If you have specific questions about this loan decision, we encourage you to reach out to us directly at (**** *********
Let me first start with Eastman was a great credit union until I started falling behind on my car payment. at which point they stop helping and just wanted to repossess the Vehicle. I was only 32 days past due and had a payment ready, but that day they had already called a repossession service to come get the car. Now it's nearly impossible to get the car back with the $800.00 repo fee, and they also want me to refinance the Vehicle on top of that. I've called multiple times to see what options I had at the time, but none we... read more
Business response:
<p>Eastman Credit Union (ECU) is in receipt of your correspondence regarding the above referenced complaint. Please consider this as our response.</p> <p>ECU exercised our repossession rights due to failure to satisfy loan payments under the terms of his loan contract. While we cannot comment on specific loan details, our staff had multiple conversations with this member in an attempt to assist him in bringing his loan current. We encourage this member to contact us directly if he has remaining questions on his account.</p>
Wish there was an option for ZERO stars. We had a terrible experience with Jennifer ******** at Eastman Credit Union. She was VERY unprofessional throughout our loan process, which ended in her assistant informing us that our loan was denied - allegedly Jennifer was on vacation so she had her assistant deliver the news to us. Jennifer failed to adequately pre-approve us (admitted by her own supervisor), she misinformed us, failed to communicate with us effectively, was non-responsive at times, and did not perform essential t... read more
Business response:
Eastman Credit Union is in receipt of your correspondence regarding the above referenced complaint. Please consider this as our response. We appreciate this applicant providing feedback regarding a recent experience at Eastman Credit Union. We strive to provide excellent service and prompt communication when assisting our members, and we are sorry to hear that we fell short of this expectation. Eastman Credit Union cannot publicly comment on details of a particular loan application; however, a review of this application has... read more
Frequently asked questions about Eastman Credit Union
How is Eastman Credit Union rated?
Eastman Credit Union has a 3.3 star rating with 74 reviews.
When is Eastman Credit Union open?
Eastman Credit Union is closed now. It will open on Monday at 7:30 a.m.
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