Eastern New Mexico Medical Group - OB/GYN Specialists

cassie stevens 

on Google

9 months ago

I recently visited new era and had an experience that compelled me to share my feedback. As a freshly postpartum mother, I went in seeking care and support during a particularly vulnerable time. Unfortunately, my interaction with Margret at the front desk was anything but welcoming. Margret was not only rude but showed a complete lack of empathy and understanding toward my situation. Navigating the first days and weeks after childbirth is challenging enough, and the last thing a new mother needs is to be met with dismissive ... read more

Stephanie Marquez 

on Google

9 months ago

Front desk is super rude! We travel from Artesia to Roswell and didn’t notify us that the appointment was cancelled until we were there! It doesn’t hurt to put a smile on your face and treat people like humans! The drs on the other hands very nice but like I said the lady with the discolored skin that sits up front needs to be reevaluated for customer care!! 

Emma Garcia 

on Google

a year ago

This is ridiculous. I get called 2 DAYS before my FIRST prenatal visit with Katrina Kelly telling me I have to reschedule. This office doesn’t do ANY VISITS ON FRIDAYS and won’t be able to see me until about 10 weeks when their “standard” is to have the first prenatal visit at 8 weeks AND I NEEDED TO REQUEST ANTI-NAUSEA MEDICATION. This office is insane and really doesn’t care about people’s wellbeing. They do not schedule appropriately at this office. While I have no issue with the doctors themselves, my grievance is with t... read more

tori krimixal 

on Google

a year ago

The front office is very unorganized and all over the place I received multiple texts over the past few months rescheduling me over and over again I went to a new dr and found out i had miscarried again i went through the mourning process and a couple months later they call me and ask if im going in for a 10am appointment. Keep in mind im an hour away they had not reached out days prior to the appointment to confirm it and I have work! I loved Dr Jane McMillan she seemed like she really cared and wanted to help me but they'r... read more

Marisa Montoya 

on Google

a year ago

Anybody know how to actually get in contact with anybody here? I had an appointment and they canceled on me and then don’t call me to reschedule the appointment. Then when I call them they don’t answer and don’t even have a voicemail.