Eastern New Mexico Medical Center

K H. 

on Birdeye

2 years ago

Jenni in Gastric Colonoscopy is rude. She called me and then wanted to know why I did not call her first. I had 2 tests to do and was thinking I was going to hear from the schedulers. I did get 2 calls but Jenni was snippy about it. I could not do both tests and was getting approval from insurance and called Jenni back and again same attitude, so yeah I hung up on her. Since Then Ive left messages to reschedule and no return call in 3 weeks. I even told her in my voicemail have someone else contact me. Nothing.  

sandra a. 

on Birdeye

2 years ago

The care that I received at Physician’s Regional out patient Rehab on Marco Island was outstanding! Matthew was so knowledgeable, kind and so helpful in my recovery from pain. He took the time to listen to my issues. I will forever be grateful for his care that he gave to me. Eric and Joanne were very helpful. They are so willing to help in many ways. Joanne keeps everything working flawlessly. Matthew, Eric and Joanne are an awesome team. I would rate them 10+.  

catherine u. 

on Birdeye

2 years ago

I had a colonoscopy yesterday. The doctors and nurses at the Tangerine Location were wonderful. I am 75 and they all treated me as kind as they would have thier own Mothers. I arrived at 8:15 and was back home by 10:00. That is amazing. Many thanks to all who work there. 

Ashely R. 

on Birdeye

2 years ago

NOT DEAF OR HOH FREINDLY. I told them I was gonna pass out. And they didn't take me seriously. I passed out in the middle of the waiting room. Then when a started to sign ASL they took me to the back. I didn't make it to triage or get an IV. They then proceed to do a safety check list. And even though I didn't say yes to any of the questions the tried to put me on a 72hr hold for my safety. Cause apparently I was deflected and being rude for signing. They wouldn't accommodate the fact that I can barely hear. I'm deaf in my l... read more

Eddie J. 

on Birdeye

2 years ago

If you can make it to Flowers emergency room, I recommend you go there. My wife was here for chest pains and put in a room and checked on 2 times in 8hrs. Went to the nursing station to get a status and we get "oh the results are back, let me find the doctor to get you release". Still took another 1.5hrs before being discharged. The staff is rude and no sense of urgency. 

Connie S. 

on Birdeye

2 years ago

I had a ct scan done by Gabe and Neil at Turkey Creek Medical Center. They made this procedure very smooth. They also did my blood work before the ct scan and they were very good with me. They explained to me why they could not do my test with contrast. They were very helpful and made me feel at ease. This test was done on April 27th, 2023. Connie S. 

JoMo M. 

on Birdeye

2 years ago

We had to take my Husband in this weekend- chest tightness. We were in and out in about 2 hours(blood work, chest xray, EKG, meds), I was so impressed. Even better- OUR PROVIDER. Kathryn Hutchinson PA was PHENOMENAL. You could just look at her and tell she actually cared. She was not there just doing a job, not tired or annoyed- she truly cared. I have working in Healthcare for YEARSSS now and I have never seen nor worked for a provider like her. I would LOVE to go back to working respiratory just to work alongside of her.  

Jeri R. 

on Birdeye

2 years ago

Dr. Eric Roberts and staff are the best! This was my first experience with Wouk care. I was apprehensive about what was going to happen. My fears were calmed by the nurse and Dr Roberts. They took the time to explain what they were going to do and were very patient with me. An open wound is scary, but they took great care of it! I highly recommend this wound care center! 

Charlotte B. 

on Birdeye

2 years ago

There lab needs help. For a hospital it is sad. Not enough staff. Sat for almost an hour and a half for lab work. They claimed they had lunches so what you let people sit . Feel they have no qualified phlebotomist, .to take over when the waiting room gets full. Will not use this hospital for labs. My advice go elsewhere you will be in and out within minuets. Staff was awesome felt very sorry for the one lab person but they were very slow . Or was somewhere else in hospital . I was told they use the same person for the whole... read more