East Bay Ophthalmology Inc

Rene Carlos 

on Google

8 months ago

Money hungry eye office. Charging me another 9 after making an appointment stating having the balance since 2021. After telling them that a always pay all my co pay even before I get seen by any doctor or technician never fail to collect will not be seen if co pays are not paid. Today is 2024 and still trying to collect. Cancel all my appointment. Thank you. 

Andy Ngo 

on Google

9 months ago

The office is always over booked. Every time I visited their office, they let me wait from 40 mins to over an hour. It took Dr. Lee less than 3 mins to discuss with me, then sent me to the front desk to make follow up appointments. They're money hungers. They over book and they want you to keep coming back as many time in a year as possible. Also, when I asked the front desk employees for the refund of my co-payment, they made up excuses. I still haven't got my refund yet as of now. I've just disputed a charge through my Wel... read more

J 

on Google

a year ago

Rudest customer service, front desk doesnt know what theyre doing, had to go through 3 ppl to under stand that my coverage doesn't work for a mucocele surgery. Couldve told me that over the phone, and then didnt even get a notification that they changed location. Dr Scott Lee is great, very professional. IF you can make it past the front desk horrible experience. Also FYI they don't accept Care credit for anyone wondering. Never had a medical place tell me they dont accept a widely accepted card for medical reasons. 

Jesse Szwanek 

on Google

a year ago

Rudest customer service, front desk doesnt know what theyre doing, had to go through 3 ppl to under stand that my coverage doesn't work for a mucocele surgery. Couldve told me that over the phone, and then didnt even get a notification that they changed location. Dr Scott Lee is great, very professional. IF you can make it past the front desk horrible experience. Also FYI they don't accept Care credit for anyone wondering. Never had a medical place tell me they dont accept a widely accepted card for medical reasons.