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Eagle Industrial Group
- Business Services
- Rancho Santa Margarita, CA
About this business
Location details
23301 Antonio Pkwy, Rancho Santa Margarita, CA, 92688, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Absolute garbage. Terrible customer support. I had saferacks installed. The installer did a terrible job. Couldn’t find studs and drilled multiple holes in ceiling and misaligned braces and incorrect parts used. I paid for the work and after he left I made a complaint to customer support about the quality of work and incorrect parts. They said since I signed off on the work that they are not going to help any further. Don’t use this company. You are better off spending your money somewhere else that cares about its customers
Purchased a few items from this company through Amazon and never received them. I provided them with video evidence with time stamps and they would not assist me nor provide a refund. Refrain from purchasing from this company.
Purchased 2 of the 4x8 racks from Costco online. We are missing 16 vertical posts for 96 in C Channel beams and eight 27-in ceiling brackets. They don't show our purchase in thier system so I have to spend another $150 for items already purchased. I wasn't going to post a review, but after reading the others it seems they have a problem with logistics.
INCOMPETANT - 4 of 4 incorrrect racks shipped, 2 of 4 replacment racks shipped damaged, poor communication with very long delayed responses and what should normally be a smooth fairly quick transaction to simply buy a product winds up taking 3 weeks to finally get your product after back and forth emails and sending a picture of every incorrect product they shipped and every damaged part. Frustrated beyond belief as I'm trying to outfit my shop and attempting to buy 10 racks with just trying to get the first 6 orders correct... read more
Ordered 4 ceiling racks through Costco but couldn’t install for a few months. Turns out, one of the hardware packages didn’t ship with order (or got lost transit). I reached out to their customer service expecting no response, but within a week they had it sorted and I had received the replacement hardware. Great product, great service, felt compelled to leave a review which I never do. FYI Keyo and Danyell were the customer service reps that helped me.
Frequently asked questions about Eagle Industrial Group
How is Eagle Industrial Group rated?
Eagle Industrial Group has a 2 star rating with 19 reviews.
When is Eagle Industrial Group open?
Eagle Industrial Group is closed now. It will open tomorrow at 9:00 a.m.
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