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Dwayne Lane's Skagit Subaru
- Car Dealers
- Burlington, WA
About this business
To set Subaru apart through our deeds and the deeds of our partners. To be unlike any other car company by doing what is right and good, just for the sake of doing it.
Location details
640 Auto Blvd, Burlington, WA, 98233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
10 stars would be more like it. Short version of a long story: On the Thursday before July 4th Friday weekend, we were traveling home to Portland and had a problem (disabled and towed) with our 24 Legacy. Jason in the service department stayed late (after closing time) and he and Matt from Sales sorted out the problem, fixed it and sent us on our way. What was looking to be a very long and expensive stay in Burlington turned into an exceptional customer service experience. Subaru for life now. And big, big thanks to Jason an... read more
Zach was a pleasure to deal with, I walked in with a car I wanted and a price I felt was fair and they made it happen for us! Everyone from Zach (sales) to financing was amazing. They were short handed today but made it work for us and I am so appreciative! We had driven 14 vehicles to find “the one” and were exhausted, frustrated, and sick of being stuck in endless pointless negotiations- Zach made it painless and enjoyable. We love our new Suburu! Thank you!
I brought my car to Dwayne Lane's Skagit Subaru for recall work related to an engine oil leak. When I dropped it off, the air conditioning was working perfectly. When I picked it up, the A/C was completely nonfunctional. I raised the issue immediately, and although they admitted to removing and reinstalling the compressor during the repair, they claimed it wasn’t their fault. Now I'm being told it will cost $3,500 to fix because metal was found in the system, supposedly ruining the compressor. But the A/C was working flawles... read more
service writer hayley was very rude and not upfront about cost. was quoted $3.5k+ for an expected $1000 service. they had already started the service before confirming cost with me. thankfully they put my car back together. i have worked customer service. i know that 99% of the time the customer is not correct and i am not discounting their abilities and knowledge on my car. but execution of the sale was so awful. being rude and unclear about a $3k transaction is much different than being pissy about a $3 transaction.
Fairly below average customer service after you buy a car. The buying experience was actually pretty smooth, and they had a good financing deal. I ended up buying the service package for oil changes. After my most recent oil change, I noticed the window seal had been removed from my new car, and I could see all the door internals. I brought it back, and they suggested that I had removed it myself, and there was no way their technicians could have done that. So now I'm sitting here wasting my afternoon at the dealership while... read more
Frequently asked questions about Dwayne Lane's Skagit Subaru
How is Dwayne Lane's Skagit Subaru rated?
Dwayne Lane's Skagit Subaru has a 5 star rating with 2 reviews.
When is Dwayne Lane's Skagit Subaru open?
Dwayne Lane's Skagit Subaru is closed now. It will open tomorrow at 9:00 a.m.
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