This profile has been claimed by the business owner or representative.
Dutro Collision Center
- Body Shops
- Zanesville, OH
About this business
Location details
131 S 5th St, Zanesville, OH, 43701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had to take my car in to get some work done on the front because my 100 lb boxer Asher jumped in the front seat as I was backing out of my attached garage. I hit the concrete as I was backing out. I am told to take my car to Dutro Ford Body Shop. I called and talk to Mr. Ed Bates who was Amazing from the beginning to the end! He checked on things and helped me know what was going on during the process! I appreciated this very much! It did take a couple days longer because one of the workers was off unexpectedly but we can... read more
Took nearly 3 months to get my truck back after a deer collision. Picked up my truck and the dash showed 2 large flashing lights which said "All wheel drive system problem" and "Emission system problem". Part of the repair was to recharge the A/C which they billed my insurance for but as I drove away was obviously not done. Called them back immediately and Doug said they didn't have anybody that could look at it and to take it to Zanesville Honda to check lights and A/C. I ended up paying $400 to get this all fixed! Whe... read more
So far so good with the collision center. The employees have been super attentive, personable, and were empathetic regarding my situation. Another dealer in West Virginia had given me the runaround on a repair so much that my insurance adjuster asked me to take it elsewhere. My vehicle goes in Monday, May 6th for body work and I will update my review of any changes when I get it back.
Don took his truck in for repair for a long scrape and dent on the right quarter panel. First of all Doug was very accommodating with writing up the estimate and assuring him the job would be completed by the estimated completion date. When he picked up his truck yesterday (a week and a half later), not only did the outside look brand new but the inside was immaculate too. It hasn’t been this clean since he bought it 2 years ago! THANK YOU Dutro Express Team for a job well done! We will highly recommend you and will definit... read more
Recently had hail damage repairs from the early May 2022 storm completed by Dutro Collision and DentSmart. Initially, I was told it would be 2 weeks to repair everything and it ended up being almost 4 weeks in total. I never received any update or courtesy calls. It’s clear that they are taking on more repair orders than they can handle in a timely manner and that’s deteriorating their customer service. Unfortunately, once I received the vehicle back, there was two major dents that were still not repaired and I found new dam... read more
Frequently asked questions about Dutro Collision Center
How is Dutro Collision Center rated?
Dutro Collision Center has a 4.2 star rating with 78 reviews.
When is Dutro Collision Center open?
Dutro Collision Center is open now. It will close at 5:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com