Durango Ford Service

N M 

on Google

3 weeks ago

The "fixed operations manager" refused to fix the many issues that have been popping up on my new truck purchased and under warranty. Refusing to fix recalls might be illegal. Expect slow responsiveness, if you get any at all. And lies top to bottom. Buying the truck was smooth and easy, but I caution you to think if you want to have to go somewhere else for service, you may want to buy from someone else 

michael jolly 

on Google

a year ago

It has been months and I cannot register the vehicle I purchased. The dealership can’t get the title from the previous owner and therefore can’t mail the proper documents to my registration office. I can’t get anyone to contact me about it. I have called and requested information via email and have not received any updates. I have done this more than once. 

Monkey Bar 

on Google

a year ago

The people are nice, professional and really trying but the logistics of this place is a complete failure! Wasted hours there. Made an appointment weeks in advance, show up for my appointment at 9:30 and my vehicle wasn’t seen until 12! Then they didn’t have the parts, although I talked to the parts department prior to my appointment to make sure they did. The shop is open until 6pm but the shuttle works only until 5pm and the valet only until 4pm, so those service become useless. They also never return your calls and you ha... read more

Dan 

on Google

a year ago

*****UPDATE****** The service manager just called because of this review, and he let it slip that ALL PHONE CALLS AT FORD ARE RECORDED! No notice, no consent - welcome to Durango Ford! ******************* I never come here except when something computerized breaks, but after my last experience, I'll never be back. These people never do all the work requested, never have parts on hand and will charge you thru the nose and waste weeks of your time. It's frankly a better use of time and money to just order all the parts and too... read more