This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Dunkin'
- Coffee & Tea
- Saugus, MA
About this business
Location details
533 Broadway, Saugus, MA 01906, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I came to this establishment this evening, 10/04/2025. First, I drove through the drive-through and ordered my regular order: 1 LG Mango-pineapple Refresher with sparkling water; hash browns; and a Chicken pepper wrap. The order was taken by a male party. After I had given my order through the intercom, a older white female employee, had come on the intercom and stated the following: "We don't have the chicken-pepper wrap!" When I explained to her that I just purchased one previously, she then said, "We don't have it anymore... read more
The drive thru employees are in desperate need of customer service training. Rude from the moment she spoke to take our order. For no reason. It was not busy and we were the only car in line. There was 3 of us ordering so it took some time. The employee barked questions at us and mumbled then was angry we couldn’t hear her clearly. One of our drinks was clearly wrong. A nice lady inside remade it with zero issues. But when the drive thru employee was told it was wrong she shrugged and started laughing. Disappointed
Took over 30 mins for our order to be made, overcharged it. Was a nightmare
I ordered a Dunkin’ wrap and it wasn’t fully cooked.
The staff was amazingly hospitable
Frequently asked questions about Dunkin'
How is Dunkin' rated?
Dunkin' has a 3.8 star rating with 384 reviews.
When is Dunkin' open?
Dunkin' is open now. It will close tomorrow at 12:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com