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Dunkin'
- Coffee & Tea
- Reading, MA
About this business
Location details
Shell Gas Station, 87 Walkers Brook Dr, Reading, MA 01867, 87 Walkers Brook Dr, Reading, MA, 01867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:30 a.m. to 8:00 p.m. | |
| Tue | 4:30 a.m. to 8:00 p.m. | |
| Wed | 4:30 a.m. to 8:00 p.m. | |
| Thu | 4:30 a.m. to 8:00 p.m. | |
| Fri | 4:30 a.m. to 8:00 p.m. | |
| Sat | 4:30 a.m. to 8:00 p.m. | |
| Sun | 4:30 a.m. to 8:00 p.m. |
The manager greets me by name with a smile and I appreciate that.
This used to be my go to Dunkin’ Donuts. They were so friendly always had fresh coffee and genuinely appreciated my business but recently they went through a massive staff change and the staff that works there now does not care about your experience. I used to be able to drive up to the window after ordering and get my coffee right away now I’ve waited up to five minutes for an iced coffee to be brought to the window. They don’t replace the coffee when it needs to be replaced every coffee I’ve gotten from there since this st... read more
Different owners or something in the last couple years. Always rude and generally mess up the orders.
Not just the WORST Dunkin store I've ever been to, but a terrible customer experience. Behavior of older woman taking orders is unpleasant & unprofessional. Lots of unhappy customers - LONG wait to receive the wrong items. The manager is visibly stressed & shouting loudly at staff. The guy & the young woman working the cooker are clearly trying their best in a bad situation. The older woman needs to be terminated & effective management practices installed. I've never understood the appeal or expense of Starbucks, but I did t... read more
I came in to the dunks looking for the spider straw topper. It was 7:40p a few nights ago, website and store hours for dunks is til 8p with drive thru open til 9p. Per Google, anyways there was an older man who was super rude when I was excited to see the spider collection. He barked at me “we are closed”. Mean while I’m like there is still 15 minutes left. Whether or not he had coverage is irrelevant, you do not speak to customers like that regardless of the day you had. If you can’t handle a customer service base job then ... read more
Frequently asked questions about Dunkin'
How is Dunkin' rated?
Dunkin' has a 3.2 star rating with 201 reviews.
When is Dunkin' open?
Dunkin' is open now. It will close at 8:00 p.m.
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