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Dunkin'
- Coffee & Tea
- Germantown, MD
About this business
Location details
19781 Frederick Rd, Germantown, MD 20876, Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 9:00 p.m. | |
| Tue | 5:00 a.m. to 9:00 p.m. | |
| Wed | 5:00 a.m. to 9:00 p.m. | |
| Thu | 5:00 a.m. to 9:00 p.m. | |
| Fri | 5:00 a.m. to 8:00 p.m. | |
| Sat | 5:00 a.m. to 9:00 p.m. | |
| Sun | 6:00 a.m. to 8:00 p.m. |
Just went through the drive-through. No one spoke to me at the order station which I was parked at for about 2+ minutes waiting. When the car in front me knew that was at the front window left, I went forward naturally assuming maybe the ordering station was broken or something. I then heard the person behind me getting helped. At the window I told them how no one came on the speaking to take my order and they told me to drive back around to order! What! I just waited in line and no one helped me. Then the window guy said he... read more
I am the scarf lady that has been a repeat customer for 4 years. I have been a diligent customer for the last 3 months in which I have ordered a medium cold brew and an egg and cheese wrap. Today I was lied to after I asked if what I was given is Iced Coffee or a Cold Brew. I can taste the difference! She immediately said it was cold brew. I let it go, but now you have this review. I have worked retail at a coffee shop and at minimum I get the same thing 3-4 days a week. The cold brew was my pick me up before work. My thing ... read more
Today, my boyfriend and I went to Dunkin’ Donuts to order a hot oat latte and hash browns. Since we didn’t have much time, we went through the drive-thru. When ordering, we clearly said multiply by time because we just wanna make sure we wanted a hot oat latte and to add one pump of brown sugar. The customer service could use improvement, especially with good listening and clear communication. I don’t want to judge, but compared to other Dunkin’ Donuts locations where the latte is hot and tastes great, this one was disappoin... read more
This Lady assisted me at the drive thru . I explained to her that I had purchased a drink at clarksburg location and they had made me drink wrong if they would please be able to add an extra scoop of matcha . At first she said yes on the speaker, when I arrive at the window she told me no because I did not give her location any money . As someone who has worked at Dunkin’ Donuts before my first thought would be to make the customers drink correctly (customer satisfaction) regardless of which Dunkin’ Donuts they went to. I as... read more
Frequently asked questions about Dunkin'
How is Dunkin' rated?
Dunkin' has a 3.6 star rating with 289 reviews.
When is Dunkin' open?
Dunkin' is open now. It will close at 9:00 p.m.
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