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Dunkin'

3.7

About this business

Location details

11 Pierce St, West Springfield, MA 01089, West Springfield, MA, 01089, United States

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WeekdayScheduleStatus
Mon5:00 a.m. to 9:00 p.m.
Tue5:00 a.m. to 9:00 p.m.
Wed5:00 a.m. to 9:00 p.m.
Thu5:00 a.m. to 9:00 p.m.
Fri5:00 a.m. to 9:00 p.m.
Sat5:00 a.m. to 9:00 p.m.
Sun5:00 a.m. to 9:00 p.m.
3.7406 reviews
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Franky B's profile image
Franky B 
a week ago

This Dunkin’ is consistently running out of product, and it’s clearly because they don't know how to portion. Their Refreshers are always over-concentrated nothing like what you get at any other location. They are overusing product, which explains why they had a truck delivery on Sunday and are already sold out by Tuesday. ​To make matters worse: ​The App is never updated They let you pay for items they don't have. ​They change your order without asking, and when you confront them, the only response you get is "we ran out" d... read more

Jerry's profile image
Jerry 
a week ago

This location is consistently unprofessional. At the drive-thru, you’re greeted by someone practically barking “what do you want?” so fast you can’t even understand it. When I asked them to repeat themselves, I was met with attitude. I usually stop by between 5:00–5:30 a.m. before work, and the service is almost always poor. There’s an older woman—possibly the manager—who regularly comes across as rude and dismissive. What’s worse, my order is frequently wrong. I order a simple cold brew with caramel, yet they somehow forget... read more

Николай Никулин's profile image
Николай Никулин 
a week ago
Ramazan Harmaner's profile image
Ramazan Harmaner 
a month ago

I ordered a large iced coffee with less ice, but received a cup that was almost half full. When I asked about it, the staff claimed this was “store policy” — that asking for less ice means less coffee. That makes no sense, especially when paying for a large size. On top of that, the staff was rude and unprofessional when I raised the issue instead of trying to resolve it. I have photos showing the cup was barely half full. Very disappointing experience. Poor customer service and misleading portioning. I would not recommend t... read more

Reggie “Rt” Trust's profile image
Reggie “Rt” Trust 
a month ago

Not a huge Dunkin fan but I found the coffee at this location is usually fresh. The workers are all solid too 

Frequently asked questions about Dunkin'

How is Dunkin' rated?

Dunkin' has a 3.7 star rating with 406 reviews. 

When is Dunkin' open?

Dunkin' is open now. It will close at 9:00 p.m. 

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