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Dunkin'

3.7

About this business

Location details

11 Pierce St, West Springfield, MA 01089, West Springfield, MA, 01089, United States

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WeekdayScheduleStatus
Mon5:00 a.m. to 9:00 p.m.
Tue5:00 a.m. to 9:00 p.m.
Wed5:00 a.m. to 9:00 p.m.
Thu5:00 a.m. to 9:00 p.m.
Fri5:00 a.m. to 9:00 p.m.
Sat5:00 a.m. to 9:00 p.m.
Sun5:00 a.m. to 9:00 p.m.
3.7409 reviews
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CROCKS's profile image
CROCKS 
6 days ago

Quick and the sourdough breakfast sandwich is legit 

Alfredo Arocho's profile image
Alfredo Arocho 
2 weeks ago
Cianna Jimenez's profile image
Cianna Jimenez 
3 weeks ago

When I was taking my order she was rushing me and sounded kinda rude. I ordered an iced coffee with extra French vanilla extra cream cause I wanted something nice and sweet and she damn near gave me black coffee now I’m all energize . Was not my plan for the day. And even when I went to pay she had face not good customer service on a happy Sunday . 

Franky B's profile image
Franky B 
a month ago

This Dunkin’ is consistently running out of product, and it’s clearly because they don't know how to portion. Their Refreshers are always over-concentrated nothing like what you get at any other location. They are overusing product, which explains why they had a truck delivery on Sunday and are already sold out by Tuesday. ​To make matters worse: ​The App is never updated They let you pay for items they don't have. ​They change your order without asking, and when you confront them, the only response you get is "we ran out" d... read more

Jerry's profile image
Jerry 
a month ago

This location is consistently unprofessional. At the drive-thru, you’re greeted by someone practically barking “what do you want?” so fast you can’t even understand it. When I asked them to repeat themselves, I was met with attitude. I usually stop by between 5:00–5:30 a.m. before work, and the service is almost always poor. There’s an older woman—possibly the manager—who regularly comes across as rude and dismissive. What’s worse, my order is frequently wrong. I order a simple cold brew with caramel, yet they somehow forget... read more

Frequently asked questions about Dunkin'

How is Dunkin' rated?

Dunkin' has a 3.7 star rating with 409 reviews. 

When is Dunkin' open?

Dunkin' is open now. It will close at 9:00 p.m. 

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