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11 Pierce St, West Springfield, MA 01089, West Springfield, MA, 01089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 9:00 p.m. | |
| Tue | 5:00 a.m. to 9:00 p.m. | |
| Wed | 5:00 a.m. to 9:00 p.m. | |
| Thu | 5:00 a.m. to 9:00 p.m. | |
| Fri | 5:00 a.m. to 9:00 p.m. | |
| Sat | 5:00 a.m. to 9:00 p.m. | |
| Sun | 5:00 a.m. to 9:00 p.m. |
This Dunkin’ is consistently running out of product, and it’s clearly because they don't know how to portion. Their Refreshers are always over-concentrated nothing like what you get at any other location. They are overusing product, which explains why they had a truck delivery on Sunday and are already sold out by Tuesday. To make matters worse: The App is never updated They let you pay for items they don't have. They change your order without asking, and when you confront them, the only response you get is "we ran out" d... read more
This location is consistently unprofessional. At the drive-thru, you’re greeted by someone practically barking “what do you want?” so fast you can’t even understand it. When I asked them to repeat themselves, I was met with attitude. I usually stop by between 5:00–5:30 a.m. before work, and the service is almost always poor. There’s an older woman—possibly the manager—who regularly comes across as rude and dismissive. What’s worse, my order is frequently wrong. I order a simple cold brew with caramel, yet they somehow forget... read more
I ordered a large iced coffee with less ice, but received a cup that was almost half full. When I asked about it, the staff claimed this was “store policy” — that asking for less ice means less coffee. That makes no sense, especially when paying for a large size. On top of that, the staff was rude and unprofessional when I raised the issue instead of trying to resolve it. I have photos showing the cup was barely half full. Very disappointing experience. Poor customer service and misleading portioning. I would not recommend t... read more
Not a huge Dunkin fan but I found the coffee at this location is usually fresh. The workers are all solid too
Dunkin' has a 3.7 star rating with 406 reviews.
Dunkin' is open now. It will close at 9:00 p.m.
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