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Dunkin'
- Coffee & Tea
- Syracuse, NY
About this business
Location details
299 Farrell Rd, Syracuse, NY 13209, Syracuse, NY, 13209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:30 a.m. to 9:00 p.m. | |
| Tue | 4:30 a.m. to 9:00 p.m. | |
| Wed | 4:30 a.m. to 9:00 p.m. | |
| Thu | 4:30 a.m. to 9:00 p.m. | |
| Fri | 4:30 a.m. to 9:00 p.m. | |
| Sat | 4:30 a.m. to 9:00 p.m. | |
| Sun | 4:30 a.m. to 9:00 p.m. |
I had an absolutely terrible experience at Dunkin' located at 299 Farrell Rd, Syracuse, NY 13209. From the moment I walked in, the service was extremely slow and unorganized. I placed my order at the self-service kiosk, and despite waiting nearly one hour with no updates or apologies, I never received my order. I was left completely empty-handed and frustrated. When I asked for a refund, the manager—an older lady—refused, claiming she didn't have time. The atmosphere was awful; other customers inside were visibly annoyed, ro... read more
Dear Dunkin' Management, Good morning. I am disappointed with the service at 299 Ferrell Rd, Syracuse NY 13209. We arrived at 10:55 AM to order a large Strawberry Dragon Fruit refresher and other items ($16.42). After nearly an hour with no service, we left at 11:50 AM without receiving anything. I asked the manager to cancel and refund at 11:40 AM, but she refused, claiming she was alone—despite seeing at least two other employees. Several other customers also left without their orders, highlighting poor management and orga... read more
This is one of the best Dunkin' Donuts in the area! The staff are friendly and hardworking, and the donuts are always beautifully-made and super fresh! Thank you!!!! Update as of 9/13/25: This favorite location of ours has lost many of its awesome regular employees, and is now drastically understaffed. Wait times are much longer than what they were in the past. The employees who remain are trying their absolute best! They are doing a fantastic job, and deserve much praise and recognition!! If you decide to place an order her... read more
This place never opens doors when open
Woefully understaffed but the people there did a great job. Food was as good as dunkin normally is
Frequently asked questions about Dunkin'
How is Dunkin' rated?
Dunkin' has a 3.8 star rating with 659 reviews.
When is Dunkin' open?
Dunkin' is open now. It will close at 9:00 p.m.
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