Duke City Urgent Care

Diane M M 

on BBB

a year ago

I was referred recently to Duke City Urgent Care to have the wax covering my right ear drum removed. I experienced excruciating pain and blood coming out of my right ear. I requested a copy of Duke City's medical record. It was full of falsehoods. It said I tolerated the procedure well (I was screaming from the pain) and that there was no bleeding. I have the cotton ball that had been placed in my right ear after the procedure as well as a handkerchief I used at the time. Each has my blood on it. The medical record made ment... read more

Natalie F 

on BBB

a year ago

Unbelievable- scam artists. So watch out because we only went twice and I was billed from them thousandsbut they do it every few months you get a bill. So I argued why am I being billed 8 months after I saw you. Got some BS explaination and finally got someone to say wow something isnt right here! Let us look at it and get back to you. Never got a call back, ever. I ended up having to pay it because I have a fantastic credit score and these jerks were threatening collections also never explaining my bill OR sending me a brea... read more

Victoria A 

on BBB

a year ago

I came to Duke City because I am sick like most do when they cant get into their PCP same day. I was immediately informed before even told hi or anything I had a past due balance I wasnt aware of. I informed the girl I had different insurance and I wasnt even asked if I wanted to pay the balance right then and there. She proceeds to tell me to have a seat and calls the billing department and makes sure to speak as loudly as possible. So everyone in the lobby could hear how much I owe, what my name, DOB, my new insurance, whe... read more

Alyesse L 

on BBB

3 years ago

This place is awful and rude. No professionalism whatsoever. I was a walk in patient at 4:30pm and registered electronically a few minutes later. I was completely understanding of wait time. I was told that I would receive a text when it was my turn to be seen. At 5:45 I went back to the clinic to check where my position was in line and was told I had 4 ahead of me. So again I waited patiently in my vehicle. Around 7:30/8pm I notice there were cars leaving the clinic so I tried calling but the clinic was closed and doors wer... read more

Erika S 

on BBB

6 years ago

Called to dispute bogus charges such as exam fee, service fee, and urgent care fee. I have a right to dispute charges however was met with ignorance in handling my dispute and was sent a letter stating they would forward my bill to collections and also a letter saying they will no longer treat me and to seek services elsewhere. Still have not resolved my billing charges for a minor cut they turned me away for stitches since it was 2 days old.