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Dubuque Bank & Trust Company is a subsidiary of Heartland Financial USA, a financial services company providing banking, mortgage, investment, insurance, trust, fleet management and consumer finance services to individuals and businesses. Heartland offers these services through several subsidiaries, such as Riverside Community Bank, New Mexico Bank & Trust, Citizens Finance, ULTEA, HTLF Capital Corp., Rocky Mountain Bank, First Community Bank, Wisconsin Community Bank and Arizona Bank & Trust. The company has locations in 42... read more
1398 Central Avenue, Dubuque, IA, 52001, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 9:00 a.m. to 5:00 p.m. | |
Tue | 9:00 a.m. to 5:00 p.m. | |
Wed | 9:00 a.m. to 5:00 p.m. | |
Thu | 9:00 a.m. to 5:00 p.m. | |
Fri | 9:00 a.m. to 5:00 p.m. | |
Sat | Closed | |
Sun | Closed |
Tried to call in for a basic question regarding the purchase of Euro's. Their automated phone system took me through the banks directory without allowing me to talk to a customer representative. Tried several times to opt out to talk to someone without success. What a frustrating experience.
Very obvious lack of traning given to new employees…..terrible culture.
Incompetent and cold
Although I am not a customer with this bank, Dacia in customer care has went above and beyond helping with a situation that involved Dubuque Bank & Trust. Thank you for all your hard work in assisting today Dacia - it is greatly appreciated!
Dubuque Bank and Trust has a 3.1 star rating with 14 reviews.
Dubuque Bank and Trust is closed now. It will open tomorrow at 9:00 a.m.
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