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Dr. Susan Berry
- Ophthalmologists
- San Antonio, TX
About this business
Location details
11601 Toepperwein Road, San Antonio, TX, 78233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The main reception area staff must not be properly trained in customer service nor care to keep their tenured customers coming back. They seem to be unhappy checking in and out their patients. They keep people on hold when on the phone for long periods of time. They expect you to give them 100% even when you’re going through tough times but they themselves can’t keep a smile on their faces. For these reasons I pulled myself, both children, and both grandparents out of this practice. They lost 5 patients. Dr. Susan Berry is g... read more
We took our son in for his first eye exam and had a horrible experience. She did some extra exam (supposedly) that cost is $75 out of pocket in addition to his copay and refraction fee, costing us a total of $200. She didn’t ask or inform us of this until we went to pay. When I asked to speak with her to discuss the purpose of the exam or what it entailed (since I was with him the whole time and observed nothing extra outside of a typical exam) I was told no. Front desk staff was rude despite me being as polite and patient a... read more
We took our son in for his first eye exam and had a horrible experience. She did some extra exam (supposedly) that cost is $75 out of pocket in addition to his copay and refraction fee, costing us a total of $200. She didn’t ask or inform us of this until we went to pay. When I asked to speak with her to discuss the purpose of the exam or what it entailed (since I was with him the whole time and observed nothing extra outside of a typical exam) I was told no. Front desk staff was rude despite me being as polite and patient a... read more
Agree terrible wait time. Waited 1 hour and 20 minutes before being seen.
Wait time was terrible. I had appointments for both of my children and we did not get seen by the doctor until 1hr and 45min after our appointment time. When the Doctor came in and was rude to my children because they where having a small snack. The Assistant tech "sandy" was very rude and would not answer any questions regarding procedures and treated me like I was crazy. My children and I have never been treated so poorly by a doctor and staff..... my Children have seen an eye doctor for 6 years and have always enjoyed the... read more
Frequently asked questions about Dr. Susan Berry
How is Dr. Susan Berry rated?
Dr. Susan Berry has a 1.7 star rating with 6 reviews.
When is Dr. Susan Berry open?
Dr. Susan Berry is closed now. It will open at 7:30 a.m.
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