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Downs Drain Cleaning and Septic System Service
- Septic Services
- Cuyahoga Falls, OH
About this business
Location details
4329 State Rd, Cuyahoga Falls, OH, 44264, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We used Downs for many years. Now that Wilson has taken over it is terrible. A bot answers and cannot get assistance. Their prices are double and a lot of extra fees. Called another place to change to instead.
Loved Downs for years, but once Wilson took over the management / scheduling / customer service is one-star at best. No issues with the pumpers / techs, but had to call multiple times to request an appointment, nobody called until 20 minutes prior to arrival to schedule, they marked the job as completed despite NOT completing the work because I couldn’t provide payment with 20 minutes notice while I was off site at work. And not a single call back from their schedulers to try and rectify the situation or notify us the tank w... read more
This is not a 2-star rating because of they employees. The service technicians were great; they were courteous and professional, which gives them the extra star from one. However, this rating is for the following reasons: 1) Ever since Downs Septic got purchased by Wilson, they are ridiculously expensive. I was experiencing an issue with my septic system. Technicians came out a few days later for assessment. At minimum, the quote they provided me was 3.5x more expensive than the competition. However again, the techs were not... read more
Recently bought by Wilson's. Now I can't get my urgent septic issue addressed for a WEEK. The old Down's never made me wait more than a day or two. NO LONGER DOWNS SEPTIC
While the plumbing technician was knowledgeable and professional, the pricing for simple services was outrageous. It was double the cost at another company. No estimate provided until the service call. Of course, there was a $89 fee for the service call. This is certainly not the service I received in the past , before it became a Wilson Compnay. So disappointing. I woukd not recommend this company.
Frequently asked questions about Downs Drain Cleaning and Septic System Service
How is Downs Drain Cleaning and Septic System Service rated?
Downs Drain Cleaning and Septic System Service has a 4.2 star rating with 92 reviews.
When is Downs Drain Cleaning and Septic System Service open?
Downs Drain Cleaning and Septic System Service is closed now. It will open tomorrow at 8:00 a.m.
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