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Doubletree Suites By Hilton Doheny Beach
- Hotels
- Dana Point, CA
About this business
Specialties DoubleTree by Hiltonis a fast-growing, global portfolio of nearly 560 upscale hotels with more than 130,000 rooms in 45 countries across six continents.Over the past 50 years, DoubleTree by Hilton has maintained its philosophy that it's the little things that make a big difference, from welcoming guests with its signature, warm DoubleTree Cookie, to serving the local community.Thanks to the dedication of its team members, DoubleTree by Hilton ensures the absolute best experiences for guests and continues to innov... read more
Location details
34402 CA-1, Dana Point, CA, 92629, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible service from two front desk agents! Second day manager made right to the best of his ability, luckily a manager answered the phone on one of my phone calls because I was told numerous times by the front desk agent there was not a manager in when I asked to speak to one. I have several things to say about the experience I had but no one wants to read a book After the manager made this stay better, I was walking through the lobby in the evening and heard the gal on the phone with another guest, telling them There’s no... read more
Terrible hotel: we got there and there were bugs dead on the windowsill. We said maybe it just wasn’t cleaned well. We came back at night and there were cockroaches all over the bathroom. We immediately left and asked for a full refund. They would not refund us the night and stated we needed to call corporate to get a refund. Now corporate is telling us that they need the hotel to release the refund. Every time we call the hotel the “manager” is conveniently not there… do not stay here I repeat do not.
Jackie at thr front desk was so helpful and accommodating. Our rooms were lovely. We were in 208 & 210 - and it sounded like the level above us may be a rooftop space - late into the night you could hear chairs moving - which was unfortunate- other than that it was a lovely stay.
This place is definitely on the basic side. It's a standard hotel at best. Restaurant does pump out good food and the roof top lounge is nice. Check in was easy, pool available. Rooms are clean enough, bed has been comfortable to sleep in. Sheets don't fit properly. No counter space at all in the bathroom. Room cleaning never happened much. Left room for hours early, while most had do not disturb, the room never got touched. I did housekeeping before, no reason for that. Maybe short staffed, maybe don't care. AC works well. ... read more
I have called the hotel directly almost every day for a week to try to get in touch with someone. I also tried to talk to someone directly while I was there no manager, but it was on so no manager called me back. It’s been extremely frustrating and disrespectful and I think a phone call would be a minimum if I was promised one.
Frequently asked questions about Doubletree Suites By Hilton Doheny Beach
How is Doubletree Suites By Hilton Doheny Beach rated?
Doubletree Suites By Hilton Doheny Beach has a 3.6 star rating with 1,305 reviews.
When is Doubletree Suites By Hilton Doheny Beach open?
Doubletree Suites By Hilton Doheny Beach is open now. It will close at 6:00 p.m.
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