DoubleTree Hilton Miami Convention Center

Paulo Villaruel 

on Google

a week ago

Imagine traveling for 2 days from the Philippines to Miami, USA and you’ll be greeted by unmotivated and rude staff of this hotel. Rooms were not ready and it took us more than 3 hours of waiting. The management is very inefficient. All the staff are careless. No empathy. We looked like homeless lounging in the hotel lobby while the staff are gossiping and playing their phones. The hotel airport shuttle takes time. I think it took us more than an hour in the airport before a hotel shuttle shows up. This is not what a Hilton ... read more

Jennifer Studt 

on Google

2 weeks ago

Yolene at the front desk was very helpful. She was accommodating and friendly. Great clean rooms and a wonderful experience 

Cameron Adesanya 

on Google

2 weeks ago

I NEVER leave bad reviews. This the worst hotel I’ve been to I’ve been waiting for my room since 930 this morning and its 330 still haven’t checked in insane. Worst customer service ever 

Kenneth Smith 

on Google

a month ago

Worst customer service ever. After booking I called this 20x back to back stating 10:20 to see if a hotel shuttle was coming. Once I finally got ahold of someone, they told me they stop service at 11pm. Then when I get to the hotel after paying for a uber. It was so many people that was distressed from flights being cancelled and delays til tomorrow. They only had one person working the front desk.