DoubleTree by Hilton New York JFK Airport

Jose Iduate 

on Google

4 days ago

Nice hotel near JFK Airport. I did enter the room and found that the previous guest had killed a small cockroach on the wall over the TV. The TV remote didn't work and while the app provided a "TV remote option" it still didn't work. The hotel restaurant was the only option due to the blizzard that occurred upon arrival. The food was good and staff were very diligent. The door control battery died and we were locked out of our room for a good thirty minutes, to wait for maintenance. 

N N 

on Google

5 days ago

No heating in room 

nini 

on Google

a week ago

I’ll start with saying I will be back! I initially called to make sure my reservation was registered in the system (we all know how it is booking through a third-party system) and Maria answered the phone very rudely, gave me incorrect information and placed me on hold for over 20 mins. I called backed and spoke to Latoya who easily found my reservation, was informative and so polite. Truly a professional sweetheart. When I checked-in Ahmal the most patient and kind staff member I’ve met yet, got me all set in about 3 min. A... read more

Sarah M. 

on Google

a week ago

Do not use them for parking. Waited outside by shuttle pickup at JFK for almost an hour in below 20 degree temps. Called 3 times and the woman said they’d be there after terminal drop offs. After 50 minutes, we ubered back to pick up our car. Other hotel shuttles came 4-5 times while we were standing there and felt bad. I would opt for different hotel parking if that’s the avenue you take.