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DoubleTree by Hilton Mt. Vernon
- Hotels
- Mount Vernon, IL
About this business
Location details
222 Potomac Blvd, Mt Vernon, IL 62864, Mount Vernon, IL, 62864, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Has potential to be a great stay, but falls short in cleanliness. It seems there is a great effort to wow customers with free warm cookies and water, which is great, but at the bare minimum I expect the rooms to be clean. Dust is caked to all corners. Our room was also missing towels. Thankfully we noticed before getting into the shower. Phone didn't work to call downstairs. Used cell phone to call front desk. Had to go downstairs to get the towels ourselves
Was not accommodating to our handicap needs!! Raised toilets are needed for the handicap more grab bars in shower & hand held shower heads! !! We have marked this hotel off our list from now on!! People were friendly in the restaurant & they accomadted us well! Free buffet was a bonus & it was a nice buffet!! You have seen the last of us retired folks!
This review will echo several other recent reviews. The hotel is in MAJOR need of a deep clean. The rooms were clearly dirt. We had a soap bar someone had used left over. The shower was dark grey from dirt and flooded quickly from hair in the drain. The beds were comfortable but upon inspection had several hairs and the sheets were dirty. The floors were extremely dirty. The counter tops had coffee stains. Overall the room was comfortable but felt as though it hadn't been cleaned at all. It felt as if the cleaning service ju... read more
Hotel is dated. The building itself has massive potential. It does seem that they are working on it. (Exterior being painted). Has a beautiful central atrium with balconies. The pool area is nice. With some focus on maintenance repairs and updates. This hotel could easily be top notch. Our reception (check-in) by Jaime (if I am not mistaken) was as welcoming as I ever experienced and I travel often. Staff should be in uniform at all time. This was not the case. Multiple members of housekeeping and breakfast service wearing p... read more
Frequently asked questions about DoubleTree by Hilton Mt. Vernon
How is DoubleTree by Hilton Mt. Vernon rated?
DoubleTree by Hilton Mt. Vernon has a 3.9 star rating with 1,390 reviews.
When is DoubleTree by Hilton Mt. Vernon open?
DoubleTree by Hilton Mt. Vernon is open now. It will close tomorrow at 12:00 a.m.
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