DoubleTree by Hilton Hotel St. Augustine Historic District

Edgard Caro 

on Google

6 days ago

Stay away from this place , horrible customer service, receptionist Marsha is a walking severance package, we planned on a family dinner @ 9pm , brought our whole family down to lobby after a long day out , only to show up at Oak room restaurant completely shut down under staffed. Advertisement says closes at 10pm . No one in site . We had to bring back fast food . Disgusted with this place . 

Michael Nunheim 

on Google

a week ago

wir empfangen es für unser bisher schlechtes Hilton das wir besucht haben. Der check in war bestenfalls neutral. Die Zimmer sollen erneuert werden. Das Bett war unbequem. Alles war aber sauber und ruhig. Die Lage ist super aber es gibt viele Alternativen. Wir würden nicht wieder in das hotel gehen. 

Leslie Nalepa 

on Google

a week ago

It’s unfortunate that one disrespectful employee can taint an otherwise good stay. The reception employee that checked us in on 3/27 in late afternoon was great. We had been told by trolley company to have front desk call in morning and they would send shuttle to pick us up so we could begin our tour at stop one. The employee said that was correct and to simple come done and ask the morning reception person. Next morning we did exactly that only Olivia the employee working at the reception desk said she had no idea about a s... read more

J 

on Google

3 weeks ago

Friendly staff, clean modern room, walkable to the old town. My teenager says the pillows were nice and squishy, not hard like other hotels. Parking is tight (and $25) but there was a large group in town for the The Players PGA Championship. Also, they let us stay parked on the day of checkout until 4pm. Thanks, Hilton staff!