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Donper USA
- Katy, TX
About this business
Location details
30798 Kingsland Blvd., Ste 200, Katy, TX, 77423, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Have 3 Donper USA machines and like them all. Less expensive and a longer warranty than other machines we looked at. We have the XF124 for high volume margaritas (x2) and a D150 for soft serve ice cream. Tech support on the phone is good - have used it a couple times and have been able to avoid paying for service techs. We primarily use them for event catering.
Motor problems from day one. 5 machines 12 to 15 motors burnt up in 2 years If you purchase machines you better have mechanical skills, you will be replacing parts and fixing yourself even if it's still under warranty. You will never see a technician come fix your equipment. We will be going with a different brand machine for our second yogurt shop location. Word of advice to the people you talk on the phone when you call ( a little phone etiquette goes a long way and returning phone calls may help keep your customers h... read more
Bought a machine recently..the D600... great little machine. Only wish it had an adjustable hopper temp as the yogurt tends to freeze in the hopper...wish I got the D900, but not unhappy with this tabletop unit. I had a technicsl issue and called tech support. They were very responsive and helpful ..thanks Donper.
Sent them a machine they sold me to be fixed based on their faulty parts, 2 years ago. Haven’t gotten a call back or email about where the machine is over two years. Called and left a message with the sales guy who organized the return. Brian Zintgraf, no calls, nothing. Next stop, court.
BACK TO EXACTLY WHAT I SAID!!! I will NEVER NEVER NEVER purchase another XF124. The saying, "You get what you pay for" is very true in this case. I currently own a few of their XF124s now and I've been having buyer remorse since I got them. They look great but they don't perform well. I bought their demos which were built in October of 2018 and they are HORRIBLE. They look great but the build quality is terrible!! Handling the machine is a true safety hazard. I sliced my hands/fingers numerous times due to the razor ... read more
Frequently asked questions about Donper USA
How is Donper USA rated?
Donper USA has a 4.1 star rating with 35 reviews.
When is Donper USA open?
Donper USA is open now. It will close at 4:30 p.m.
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