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Dondelinger Ford
- Car Dealers
- Grand Rapids, MN
About this business
We are proud to be your local Ford Lincoln dealer and meet your service, new car sales and used car sales needs! We have all of the latest ForEnergi and Focus Electric. We also have many used and certified pre-owned vehicles to meet every budget. Owners appreciate working with the factory-trained, certified expert technicians in our friendly, fast and reliable full service garage for all of their maintenance and repair needs, including oil changes, tire rotations, new and replacement tire sales (we offer 13 major tire brands... read more
Location details
1510 S Pokegama Ave, Grand Rapids, MN, 55744, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:30 p.m. | |
| Tue | 8:00 a.m. to 6:30 p.m. | |
| Wed | 8:00 a.m. to 6:30 p.m. | |
| Thu | 8:00 a.m. to 6:30 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
If I could give a 0, I would! Both the service department and sales department are totally dishonest, to say the least! I took my car in to have the air conditioner fixed. First time they said it had too much Freon. (I had put in one small container after checking pressure. ) They took it out and charged $225 . Next time I used it, it didnt work. Took it back and they said it was low! They put some in and changed me again $225. I argued with them about being changed again when they hadnt fixed the problem. The next day it di... read more
Brought our 2017 **** Explorer/Police Interceptor to Dondelinger Ford because there was a charging issue. Diagnosis was that the alternator failed. We asked them to use a reconditioned/used alternator because it was just before Christmas. They did. The ******************* came to $1363. They charged us $800 in labor alone (their rate is $155.79 hr). This means 5 hours in labor. That's more than double the time that any other professional would take to replace an alternator, according to the internet and several repair shops ... read more
Business response:
I am writing regarding complaint number ****** regarding the ************************************************** December 2022. We understand that the client is frustrated with the experience they had, which is extremely upsetting to us as we strive to make every client happy! The main concern within this review is regarding the time to repair the alternator. During the repair process for replacing the reconditioned alternator it was found that there was a stripped out stud that impeded entry to the repair area. With this imp... read more
I contacted ****** at the dealership about a truck I was interested in purchasing. ****** got me information about cost for freight. When I confirmed I would like to move forward to purchase, she said sales would call me. I did not hear back and called again. Finally I spoke to **** in sales and when stating I wanted to purchase, he had to confirm freight with ******. Then when I finally got an answer, the price of the truck had increased $3,500.
Business response:
I am writing regarding complaint number ****** regarding the 2013 **** F-150 that the client was inquiring about in early April 2022. We understand that the client is frustrated with the experience they had, which is extremely upsetting to us as we strive to make every client happy! There seems to be two key concerns that we will address below. The first concern is regarding communication and lack of follow up. We have kept a meticulous record of the correspondence between our team member and the client, included approximate... read more
Frequently asked questions about Dondelinger Ford
How is Dondelinger Ford rated?
Dondelinger Ford has a 4.5 star rating with 828 reviews.
When is Dondelinger Ford open?
Dondelinger Ford is open now. It will close at 6:30 p.m.
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