Don White's Timonium Chrysler Dodge Jeep Ram

L C 

on BBB

6 months ago

Vehicle with transmission issues was with them for one whole month, with the dealership blaming defective parts. Communication from the staff was always an issue. They promised my vehicle would be fixed and then wouldn't call to let me know that it was not. I spoke to the ******* *******, Stan, who became indignant with me as well. The cashier was rude! I spoke to Mr. Andy *****who seemed to help a bit, but outside of his communication. I will NEVER EVER take my vehicle back to this dealership. As rude and ineffective that t... read more

Jon D 

on BBB

a year ago

Don’t waste your time on utilizing your MoPar warranty at this dealership/service center. Took my newly purchased pre-owned vehicle here MULTIPLE times with trans-axle and transmission issues after Nissan directly stated there were tremendous issues in the transmission performance. First go around, no fix, nissan dealer paid their ** $195 diagnostic fee… (2 different times). Took it again after being specifically told by Nissan to take it there for a third check…still nothing. Seems as though they are very hesitant to make w... read more

Teni A. 

on BBB

2 years ago

The lack of respect for their customers and unprofessionalism is appalling, especially for a dealership. Ever since I got my jeep renegade, I have taken it to dealership for oil changes and any other issues because my expectation is that dealerships are more thorough when dealing with cars. However, that is not the case with this dealership. I brought my jeep in for an oil change and also for them to check my windshield wipers. When I told the employee that was responsible for my service, Mohamed Mahmoud, about wondering if ... read more

Emanuel B 

on BBB

3 years ago

This company is the worst. I took my Van to get service for a check engine light. They had it for a month and the Van was still under warranty. The only way I could get them to move is to pop up at the store. Jessica G. and Stan C. are not good customer service people it's been nothing but attitude and disrespect. Instead of them fixing the problem I bought the Van in for they decided to charge me out of pocket for things that was not going to fix my problem. I paid it and after a month went by I was able to to take my van h... read more

Monai P 

on BBB

3 years ago

I came into the dealership in December of 2021 because my check engine light came on. The dealership had my vehicle for over two weeks and didn't follow up with me on exactly what was wrong with my 2019 Jeep Grand Cherokee. I was under the mileage on my warranty at the time by 100+ miles. They did not fix the issue on my Jeep when I came to pick it up, my check engine light came on the following day while I was driving out of town. The service associates are giving clients miss information. They advised me that since I broug... read more

Philip N 

on BBB

5 years ago

********** "Drove an hour to make a deal for a 2013 Jeep Wrangler and..." Drove an hour to make a deal for a 2013 Jeep Wrangler and the price on the internet was 19991. I made an offer based on that exact pricing and added associated taxes, tags, and fees to that offer. They attempted to add $1700 fee on top of that and called Dealer Fee ! Then another additional 500! . They refused my offer and told me that have two other appointments after me. I believe their internet sales practices are misleading and is consistent with f... read more

ron b 

on BBB

5 years ago

i have been looking for a new vehicle for several months and stopped in to don whites on sat sept 28 to test drive a wrangler as it was one of the vehicles i was interested in, i had a certificate for a 50.00 gift card that i printed directly from their website, i took the test drive and really liked the vehicle and was very interested in it as well as a 4 runner. there was some confusion on the gift card policy as i had redeemed a test drive gift card with a totally different dealer a month before. me and my salesman worked... read more

Ricky 

on BBB

6 years ago

AVOID AT All COST!!!READ THIS! I traveled from out of state, spent 32,000 dollars to buy a pre certified vehicle with 6,200 miles from them. Within 72 hrs I notice major problems and took to the closet Jeep dealership from where I was at. They found numerous problems with the vehicle: Rear main seal leak Damaged front driveshaft Multiple u joints needed to be replaced. Damaged yokes Damaged skid plates Damaged control arms This was a Don White 125 point inspected vehicle.i contacted Don Whites manager and they assured me th... read more