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Don Franklin Ford, Inc.
- Car Dealers
- Columbia, KY
About this business
We are proud to be your local Ford dealer and meet your service, new car sales and used car sales needs!
Location details
576 Hudson St, Columbia, KY, 42728, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Service department sucks! Franklin has 23+ dealership lots, trying to get everyone's money but sends you off to other garages because they can't balance aftermarket wheels. Would have been nice to know this when making the appointment which are 2wks out currently. They don't care about the customer anymore and I've done alot of trading there. I'll do my own maintenance on my other 2 vehicles from now on.
The Columbia, Kentucky Ford service department is consistently incompetent, yet its leadership is convinced it is doing a great job. The only thing that i have seem them do well is make excuses for poor performance. What makes it so frustrating is that the parts folks have never let me down and the sales people have been helpful and friendly. Given the inexcusable and consistently bad experiences I have had with the service department and the total lack of concern exhibited by its leadership, I regret having purchased a new ... read more
BRANDON FROM HYUNDAI SOMERSET Don Franklin office is a RUDE HATEFUL CONFRONTATIONAL JERK and will talk awful to you if you ask questions and don’t take his first offer. DONT DO BUSINESS HERE. I’ve never in my life heard a salesman be so rude!!!
we brought an escape in sept 2019 and the salesman gave us 7 free oil changes. the first 4 went fine and now they say they are invalid they tried to get us to pay for the servicing this time and we did not. its crazy to think we would go back to this dealer again very deceptive be careful when dealing with franklin motors
Very friendly, seemingly good deal on a used 2016 Chevy Silverado High Country 3500HD Diesel to pull my big fifth wheel RV. Carfax shows DFF maintained it, changing the oil, etc. about every six thousand miles (112,000 total). So, I bought it and then at closing found out it was "as is", but they're a reputable dealer, and was told they knew it well and there were no issues, so I took it. Pretty soon I had concerns about tire balance so I took it to a tire shop and found out it needed four out of six, but safety is a concern... read more
Frequently asked questions about Don Franklin Ford, Inc.
How is Don Franklin Ford, Inc. rated?
Don Franklin Ford, Inc. has a 4.7 star rating with 867 reviews.
When is Don Franklin Ford, Inc. open?
Don Franklin Ford, Inc. is open now. It will close at 6:00 p.m.
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