Dobson's Flooring America

Karen S. 

on Citysearch

8 years ago

I can't give them -0- stars, so I have to give them one. In the end, the floors look okay. Job was originally to take 3-4 days for an entire house, laminate wood and tile in a vacant house less than 1400 sf. The ceramic tile in the kitchen had to be laid three times. Yes, 3 times because they couldn't get them laid correctly and some tiles were sticking up causing a trip hazard. The new laminate was re-laid once in most of the house, but twice in one section. They set up shop in one of the vacant bedrooms and was using the s... read more

Betty N D. 

on Citysearch

10 years ago

Michael with Dobson Floors is the most unprofessional person I have dealt with in a customer service industry. The job started on June 9, 2014, and is still incomplete. Today is July 22, 2014. They charged me full price and have not completed the job. It is an employee owned company, and no one is in charge of customer service. They are unresponsive to any concerns form the consumer. I would never recommend this company. 

Adams A. 

on Citysearch

13 years ago

Very helpful and knowledgeable – Jim Dodd was very helpful and knowledgeable. He was patient and understanding after the fire at our home. His communication style and excellent customer service abilities are an asset to Dobson Floors. 

Geraldine S. 

on Citysearch

13 years ago

Installed perfectly – The carpet was installed perfectly and the crew was hard-working. I greatly appreciate the professionalism your crew showed. 

Vincent W. 

on Citysearch

13 years ago

Good Installers – On time good installers work done efficiently. Best I have had in 3 other installs over the years. 

Marlon S. 

on Citysearch

13 years ago

Enjoyable as possible – Made an experience I was not looking forward to as enjoyable as possible. Obtained interest free financing for upcharge the amount not covered by insurance. 

Garry C. 

on Citysearch

13 years ago

Very personal and helpful staff. – Very personable and helpful staff. Able to meet my needs with higher quality product and still be cost effective. 

x y. 

on Citysearch

13 years ago

Don't Buy from Dobson – Prices are too high for the results. In my case, I paid top dollar for a good installation and got a bad installation. They improve the company/salesman profit by using contractors that utilize under-paid illegal workers. You pay for a first class job and get less than first class results. Of course they offered to come back out and see if they could fix the problems. The salesman acknowledged that they get complaints “from time to time”. I don’t want Dobson Floors, Dobson Flooring America, or their c... read more