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Discountmugs
- Consumer Services
- Doral, FL
About this business
DiscountMugs.com is one of the largest suppliers of personalized promotional products in the United States.
Location details
12610 NW 115th Ave, Bldg 200, Doral, FL, 33178, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
STAY AWAY FROM THIS COMPANY - Use 4IMPRINT or any other promotional company. I will try to summarize my issue, what's more important is the response from Discount Mugs. I ordered approximately 120 glasses with our non-profit logo and lettering to give away at our charity golf tournament. We handed out about 85-90 glasses. Note that I ordered these glasses 3 months prior to our event to take advantage of a 20% discount that ended 2/28/23. I rec'd the glasses and inspected them and they were fine. A week after our event ... read more
The company's refusal to help after we had spent up to $28,000 with their store is a disappointing outcome. We now have an order of what was supposed to be for 800 mugs with the wrong logo! Their resolve was to offer us a lousy $75 store credit and 108 free mugs. $28,000 WAS STILL POCKETED BY THIS COMPANY!! Let’s also not forget the time they have ran us around by refusing to answer our calls or giving us a runaround whenever you can get an actual person on the phone! YOU WILL GET ROBBED IF YOU DO BUSINESS WITH THIS COMPANY!... read more
You don't want to get ripped off! This company will take your money and run. We ordered promotional items worth $20,000 and shipping was a whopping 800 bucks. But they never sent us the goods - instead, we received someone else's order of mugs with Remax Real Estate®’s logo. When we contacted them about this problem, they either dodged our calls or gave us a runaround. In the end, they offered us a lousy $75 store credit and 108 free mugs. Mind you, this after spending a $20,000 order. Where did that money all go?? POCKETED.... read more
https://www.insurancenavy.com/
This is a cautionary statement about the consequences of trusting shoddy companies, and how they can wreak havoc on your business. Our company recently placed a $20k order for promotional mugs with this company because their prices appeared unbeatable! Shipping was supposed to be around 800$, so it all seemed very reasonable until we realized what happened: The wrong logo got sent in our shipment - not even close! Upon contacting them to make the situation right for us, they offered us a $75 credit for their store along wi... read more
Never ever sign up for the discounts. I was looking for a mug. They have my phone number. I get daily text messages and cannot get them to stop
Business response:
We apologize for any inconvenience this has caused you, Lori. Kindly PM us and confirm the phone number concerned so we can unsubscribe you from any updates or announcements we have. Thank you.
RecommendedI am an office manager at a school and I recently had to order individual mugs for all the students for safety reasons not to use the water fountains. Pauline L. was very helpful, patient, and courteous as I was placing this order. She was very respectful to my time and was able to accommodate my needs for the school in a timely respectable manner. I will definitely be ordering again. 😁
Business response:
We're delighted to know that Pauline was able to assist you, Betty. We continually make efforts to further improve our service by shaping our team members to be more knowledgeable, reliable and efficient as possible in terms of supporting our customers' needs and concerns. Let us also know what you think about the items when you have them already. Looking forward to do business with you again soon!
Just got off the Sales Chat Support with Efren. Very helpful and flexible with us on our order changes. Able to quickly take care of them.
Business response:
It's stories like yours that make everything we do at DiscountMugs worthwhile, Loreen! We are so happy to hear of your pleasant experience. Thank you kindly for your feedback, and please do not hesitate to contact us should you need further assistance.
Return my call and/refund or replace my items that you all knowingly sent damaged!
Frequently asked questions about Discountmugs
How is Discountmugs rated?
Discountmugs has a 3.5 star rating with 1,350 reviews.
When is Discountmugs open?
Discountmugs is closed now. It will open at 9:00 a.m.
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