DIAMOND CADILLAC

Sage Thee Great 

on Google

3 weeks ago

Unlike Long Cadillac, Diamond Cadillac truly understands the meaning of professionalism and exceptional customer service. From the very first interaction, it was clear that customer engagement, attentiveness, and service excellence are not just expectations—but standards they consistently uphold. After a disappointing experience with another dealership that failed to represent the Cadillac brand with the luxury, grace, and class it deserves, my interaction with Lexi was a breath of fresh air. From the initial call, she was r... read more

Klaudia 

on Google

3 months ago

My Escalade’s engine failed on the side of the highway due in part to a recall. I worked with Dan Blash throughout the repair process, and he was very helpful. Dan coordinated the repairs and provided an adequate replacement vehicle while the engine was being replaced. I was also reimbursed for the towing expenses. Overall, despite the situation, it turned out to be a good experience. 

Klaudia Dobrzycki 

on Google

3 months ago

My Escalade’s engine failed on the side of the highway due in part to a recall. I worked with Dan Blash throughout the repair process, and he was very helpful. Dan coordinated the repairs and provided an adequate replacement vehicle while the engine was being replaced. I was also reimbursed for the towing expenses. Overall, despite the situation, it turned out to be a good experience. 

paul lechiara 

on Google

7 months ago

Called in to have my new 2025 Escalade IQ looked at for having multiple warranty issues addressed that would take more than a few hours to diagnose/fix and was told they don't have loaners available and it's $50 per day to rent from Enterprise. This dealership is a bad representation for a great American product. Now I have to bring my vehicle to another Cadilac dealer that's 30 minutes further than the closest one. 

Sara Cooke 

on Google

7 months ago

I tend to buy all of my Cadillacs (and I’ve had many) from CarMax (sorry Cadillac but your new cars will always be out of my budget 😅) but occasionally things go wrong and I need to bring it to the dealership where CarMax can’t help. I’ve worked with Aimee twice now, once about 4 years ago and again today. After yesterday and today’s events from Valvoline (where I used to get my oil changes from Grafton St Worcester), I’ll now always come to diamond because of Aimee. Her customer service is top notch and diamond should be p... read more