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Dialpad
- Business Services
- San Ramon, CA
About this business
Location details
2700 Camino Ramon Floor 4, San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 08:30 a.m. to 5:00 p.m. | |
| Wed | 08:30 a.m. to 5:00 p.m. | |
| Thu | 08:30 a.m. to 5:00 p.m. | |
| Fri | 08:30 a.m. to 5:00 p.m. | |
| Sat | 08:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
I would give it zero 0 stars if I could. Stay away from this company if you are looking for phone service. One of the worst experiences with a vendor in my 27 years of owning and operating a law firm. Deplorable.
Support is a nightmare, They only provide phone support for their premium plan, otherwise it's always a 45min-1hr chat you have to do with them for them to fix their crappy service. I have no reason to call unless the service is not working. Poor customer service policy.
Dialpad does not work as promised and will not sync contacts with Microsoft 365 as they suggest it will I have three dial pad accounts, 2 basic and 1 pro and none of them will sync with Microsoft 365 contacts. Support have been promising to rectify this for 5 months now. I have spent over 15 hours in emails and sending screenshots and screen recordings and they just keep coming back saying try now and the same thing keeps happening. Literally hundreds of emails back and forth. They haven't even called once in 5 months or ask... read more
Was a happy customer ~2 months ago. Disaster since they implemented MFA. Unable to receive verification code through email so can't even login. There is no support available. You can't even access their support page unless you're logged in.
Red flags much? I should have checked the reviews and location first... Lesson learned. Red Flag #1: Pricing bait and switch. Their monthly billing is 40% higher than their annual price (which is not the price they're promoting all over the internet), and their "included services" like text messaging and 911 service are billed as taxes. Their total for taxes and fees is around $10 per month, my current service is closer to $3 with the same "included services". This should have been enough for me to dip out, but their functio... read more
Frequently asked questions about Dialpad
How is Dialpad rated?
Dialpad has a 3.2 star rating with 34 reviews.
When is Dialpad open?
Dialpad is closed now. It will open tomorrow at 8:30 a.m.
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