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Desert Rain Plumbing
- Contractors
- Mesa, AZ
About this business
This business offers residential and commercial plumbing services.
Location details
540 W Iron Ave STE 105, Mesa, AZ, 85210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had this company come to my house to replace a hot water tank through my home warranty company. The home warranty approved the replacement of the tank and basic labor. I received A quote from Desert Rain on charges that would not be covered for over eight hundred dollars. They kept using the term modifications and when asked what modifications were being done they could not tell me. My house was built brand new in twenty fifteen. I highly recommend finding another company to use, they appear to be scamming people out of th... read more
Wish there was a 0 star option. Save the stress and use a different plumber, there's literally no worse company in *******. When addressing the service manager about a misdiagnosis that caused a home warranty claim to get denied... his only solution is to refund the diagnosis fee, say he looks forward to a contractors board complaint, and hangs up in your face. BBB folks beware, this is a major headache waiting to happen.
If I could give a zero, I would. Summary, incompetent & money grabbing. First technician showed up & talked to my husband saying the pilot would be replaced. I got an email to confirm the order thinking it was true to what was discussed with my husband. But no, they added in the gas valve, which my husband wasnt happy about after it was all done. It didnt make sense to change out the gas valve first as it lit but just wouldnt stay on. & the second guy that came out to do the valve ended up banging & denting up the tank in th... read more
worst company take your claim from insurance company. they came and inspect my claim and its been 7 days hasn't submitted my claim to insurance company. my faucets are shut off due to water leak. i am going through so my mental stress right now.
This company is the worst. I got lied to and after weeks, still have a broken toilet. The promise they are coming that day but they no showed me three times ..so far. The customer service is terrible. They do not seem to care that they have put me off for weeks. Empty promises ! Do not use this company. I still do not have the toilet working and it has been 3 weeks. I am glad I have two bathrooms. I paid my deductible and have nothing to show for it but a broken toilet.
Business response:
Hi *****, we are sorry that you've had a negative experience. Unfortunately, we only have 3 appointments in our records, and our technician was on site for all three of them, so we don't know who that other company was. We received a work order from Choice Home Warranty to service your toilet and our first visit was September ************************************************** the toilet. We received a recall from Choice one week later and after visiting again, we submitted a request to Choice for them to authorize us to rebu... read more
very poor customer service, scheduled time went by so i called, let me hang thru ***************************************************** the run around when we'd already lost 6 hrs of work time waiting for them. Recommended to Home warranty of America that they Not deal thru this company ever again.
Frequently asked questions about Desert Rain Plumbing
How is Desert Rain Plumbing rated?
Desert Rain Plumbing has a 4.1 star rating with 221 reviews.
When is Desert Rain Plumbing open?
Desert Rain Plumbing is closed now. It will open at 8:00 a.m.
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