Derrow Shirkey Ford

Jared M 

on BBB

8 months ago

** Buyers Beware - Hidden Fees on Used Cars **I recently visited Derrow Shirkey **** with interest in a used car listed for $18,500. While the staff, including sales representative ******, were friendly and professional, I was disappointed by their questionable marketing tactics. ****** initially assured me that their listed prices were non-negotiable because they were already the best in the area. He even showed me a comparison stating that the car was priced second best within a 500-mile radius, which I appreciated at the ... read more

Bryant B 

on BBB

a year ago

They lie to customers when selling cars! I would never buy another car from them ever 

Terrance R 

on BBB

a year ago

silverado "work truck" as they put it, paid twice what it was worth on deal, used yoyo sales practice to get deal worked out with bank later. when informed vehicle was disaster at first was ignored. check engine light was already on and I assumed it was a fixer upper but little did I know these guys have no shame and will sell literal junk that shouldve been sent to auction or junkyard. told bank financing deal i was not pleased with vehicle as apparently thats what they want you to tell them. bank then told dealership thy w... read more

Michelle B 

on BBB

a year ago

Avoid buying from this dealership. It is bad business and disappointing to the fullest extent. We bought a new **** Explorer and discovered within 24 hours that there was an attempt to cover up a bumper issue. The paint was chipping off, necessitating a full bumper replacement. The owner declined to cover the total cost, offering only a partial amount. This was not our fault. They sold us a vehicle with a visible issue and refused to address it fully. We have paid $2,200 to fix a car that supposedly had no issues and was new... read more

Angela B 

on BBB

a year ago

Recently bought a van from them. Within 24 hours check engine light comes on. Dealership diagnoses the problem but them tells me the fee is 2344.89 but they are only willing to pay half. I paid this vehicle in full cash. A business should feel confident in selling a car and it being in good shape for more than 1 day. They could have offered my money back. Nothing. I was told I could go somewhere else. All the review in this page have similar issues. This is dirty business. 

Mary G. 

on BBB

3 years ago

My 19 year old son made an appointment to purchase his first used car, at what he thought was a reputable dealer. He was coerced to purchase, what was supposed to be, a more reputable vehicle. The cost was double the original car he wanted to purchase. He was told by the salesman (and it was written in his contract) that the tire pressure issue along with the windshield crack would be repaired. My son got a loan, drove off the lot; and before he got home, the check engine light came on. I called the salesman and was told the... read more

JOHNJR L 

on BBB

3 years ago

MAY , 2021 . ****** ******* Ford Targeted my Wife and I . We are Seniors . I am a disabled Shut In . Falsely Advertised , Denied car Fax for 13 MONTHS . Discrepancies in Report were hidden IMHO . I see evidence of a WASHED TITLE . ****** ******* Ford stalled getting our title to us in a Timely Manner . We were charged a Late Fine . Vandalized our Vehicle between our Test Drive -purchasing the Vehicle , and their Home Delivery across State Lines . Due to Ill health I did get an Estimate until recently . Close to $4000 in dama... read more

Deidre C 

on BBB

4 years ago

My husband recently purchased a used SUV from ****** ******* Ford in Montpelier Ohio as he left the parking lot and was driving to work the check engine light came on before even getting out of Montpelier. Once here at work he called to let them know that this light came on and what the issues are. We were told that it would be fixed by them and given a date to drop the SUV off for service. Once we did this it was 1 week no word .. we called to see what was going on . At that time they said it would be a 4200 fix and had ... read more