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Dermstore
- Beauty
- El Segundo, CA
About this business
Location details
1960 E Grand Ave, El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 7:00 p.m. | |
| Tue | 5:00 a.m. to 7:00 p.m. | |
| Wed | 5:00 a.m. to 7:00 p.m. | |
| Thu | 5:00 a.m. to 7:00 p.m. | |
| Fri | 5:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 4:00 p.m. | |
| Sun | 6:00 a.m. to 4:00 p.m. |
Received expensive rosehip oil from the Dermstore for Christmas. The oil smelled weird so I tried for a refund or replacement. Their return and replacement/refund policy is so onerous that I chose to forget about it. Amazon they are not.
Solo habíamos dos clientes y el cajero estaba perdiendo el tiempo en platicar se olvidó que yo estaba esperando que me cobrara
I never received a single delivery from them and they never seemed to care. My messages asking for proof of delivery and alternate delivery options were generically answered by a different representative every time I reached out.
Placed an order on black Friday weekend of 2025 and it is now January 2026 I have yet to receive my order. Customer service is doing absolutely nothing to help. This is unacceptable and insane behavior from company this large
I purchased a fixed three-month subscription and disabled auto-renewal immediately after purchase. Despite this, my subscription was renewed and I was charged again without authorization. Since then, I have contacted corporate multiple times requesting cancellation. Instead of processing the cancellation, I have been directed to pause the subscription or repeatedly directed through unnecessary steps to cancel it myself. I would not recommend this company.
Frequently asked questions about Dermstore
How is Dermstore rated?
Dermstore has a 1.1 star rating with 69 reviews.
When is Dermstore open?
Dermstore is open now. It will close at 4:00 p.m.
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