This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Dermstore
- Beauty
- El Segundo, CA
About this business
Location details
1960 E Grand Ave, El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 7:00 p.m. | |
| Tue | 5:00 a.m. to 7:00 p.m. | |
| Wed | 5:00 a.m. to 7:00 p.m. | |
| Thu | 5:00 a.m. to 7:00 p.m. | |
| Fri | 5:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 4:00 p.m. | |
| Sun | 6:00 a.m. to 4:00 p.m. |
I stopped using this store, now I only use the new advanced dermatology online store, I find it more efficient..
I have been a loyal customer because they carry great products. My most recent order had a label created but the tracking indicated FedEx didn’t have the package yet. It just sat stalled for a few days Dermstore claims FedEx lost it, but I suspect the fault lies with Dermstore (they picked it, created the label, but it never made it on the truck and is instead lost somewhere in the Dermstore 3PL’s WH). Whatever, it happens. But the process of getting it resolved as been absolutely infuriating. I keep getting vague, noncommit... read more
They used a shipping company that shipped to the wrong address, customer service gave a report link/form that doesn’t work and left the rest of the responsibility to me.
The sunscreen I've received was watery. I've been using this product for years and the texture is completely off. They delivered my sunscreen to a community box without sending me any emails about it so the product was left under the sun for 3 days. They refused to reimburse the product. I usually purchase with beautysence and I've always had good customer service. Unfortunately they are out of my sunscreen so I decided to give dermstore a chance. It was a big mistake.
The DERMSTORE SUCKS!!!! I paid for 2 day delivery and they send a notice stating an extra day yet won't refund the expedited fee, not answer any calls, nor any emails!!!! THIS COMPANY SUCKS!! DO NOT USE THEM!!!
Frequently asked questions about Dermstore
How is Dermstore rated?
Dermstore has a 1.1 star rating with 78 reviews.
When is Dermstore open?
Dermstore is closed now. It will open tomorrow at 6:00 a.m.
Browse nearby in El Segundo, CA
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com