This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Dermstore
- Beauty
- El Segundo, CA
About this business
Dermstore was created in 1999 when a dermatologist wanted to better serve his patients with easier access to the treatments their skin needed. From that day through today, Dermstore has focused on being the authorized retailer that provides the highest quality products and straight-from-the-experts information to guide customers through their skin care journey.
Location details
1960 E Grand Ave, El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 7:00 p.m. | |
| Tue | 5:00 a.m. to 7:00 p.m. | |
| Wed | 5:00 a.m. to 7:00 p.m. | |
| Thu | 5:00 a.m. to 7:00 p.m. | |
| Fri | 5:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 4:00 p.m. | |
| Sun | 6:00 a.m. to 4:00 p.m. |
Worst online purchase experience ever. First, I kept receiving emails that the shipping was delayed - the order took over a month to fill with no means to cancel the order. I tried using the chat to cancel the order but kept being told since it was "in process", it couldn't be cancelled - however they couldn't give me a date I would receive the item since it hadn't shipped. I tried to return the $300 item using their return portal and never received a response. Then I had to spend two hours on chat trying to get the return a... read more
This business is a scam. DO NOT order from them. They lie upon lie. I have never tried to do business with such a bullshit business. HORRENDOUS
So annoying they keep spamming me with texts and I’ve already unsubscribed form everything and they keep sending it through new numbers. Sooo many other sites to support stay away from this one
I was a loyal customer who had accrued loyalty points. I had to return an item. This item was Skinceuticals hyaluronic intensifier for $119. I followed the prompts to return the item: post the return, complete a questionnaire which provided the reason for returning the item. Then, I received an email through which they acknowledged the return and provided a self-addressed label. Also, they suggested that I buy insurance for the value of the item in case it gets lost, damaged, or stolen. I mailed the item. Of course, I waited... read more
Extremely unprofessional and pathetic operation. We spent 4 days working with customer service agents and online to return items. After jumping through all of their hoops, they claim to have never received the returns. They now want me to go through those hoops again! I have over 16 hours invested into trying to return these products. I have proof that the products were delivered. We will never buy from this dodgy business again.
Frequently asked questions about Dermstore
How is Dermstore rated?
Dermstore has a 1.1 star rating with 61 reviews.
When is Dermstore open?
Dermstore is closed now. It will open at 6:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com