Kim Hansen on Facebook 3 years ago
07/24/2020, 09:50 AM
After getting a call that we owed on my daughter's annual exam I contacted our I insurance to find out why part of it wasn't covered. The insurance company explained to me exactly what X-ray was part of the exam that they did not cover as it's not an x-ray usually taken at exams. My daughter has nothing wrong with her teeth and all X-rays were taken prior to her seeing the dentist so there wouldn't have been no "underlying issue that would require this x-ray. I called and cancelled my kids future appts. because if a company is going to do added unnecessary X-rays on a 4 year old I'm sure they wouldn't hesitate to do unnecessary procedures. After cancelling the appts I received the email below. There are many problems with this condescending email. For one, she should make sure she understands insurance before she tries to treat me like I'm an idiot. Secondly, we received the bill for this treatment last week....months after my daughter was seen so even mentioning collections is ridiculous. We paid the bill, it's not about the $27 it's about the chance of this office putting my 4 and 2 your old through possible unnecessary future procedures to make money. That, mixed with your terrible customer service assures the fact that I will not be back and will spread the word about your practice. email received from your office: I do apologize for the misunderstanding. I want you to know that we would not charge you for any x-rays that the Doctor deemed necessary to treat your children, even if the insurance denied paying for them.
I was able to review your Explanation of Benefits from Cigna.
I am seeing that the $27, is a portion from the x-rays that were taken, that Cigna is applying towards your Deductible. Not that the exam and cleaning or x-rays were not covered. Insurance can be hard to understand and we are here to help you navigate your insurance in all ways that we can.
As an office we decided that we were not going to make any collection calls during the initial months of the COVID-19 Pandemic. That is the reason why the call was made several months after your children were seen in our office. Thank you for sending in the money for the balance. As soon as I receive that in the mail I will go ahead and post it to the account, making the account current.
Again, I do want to offer my sincere apologies as your children’s dental health is our number one priority.
If there is anything, absolutely anything, that I can assist with in the future please don’t hesitate reaching out to us here at the office. Kristin Delgado| Assistant Operations Manager
Dentists of Brighton
5127 E Bridge St. Ste A
T 720-477-3407 F 720-477-3869