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Decatur Auto Body

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4.6
55 reviews
|Body Shops|Decatur, IL 62523

735 E Cerro Gordo St, Decatur, IL 62523

(217) 423-9707

https://www.decaturautobodyinc.com/

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About

Decatur Auto Body Inc has been keeping the drivers of Decatur, IL, on the road since 1951. No matter your need, at Decatur Auto Body all work is done to your satisfaction.We offer a wide range of services for cars and trucks, both foreign and domestic: Unibody repair Expert body repairing and refinishing Fiberglass repair Front-end and frame alignment Expert custom paint matching Down draft paint booth Unibody straighteningWe provide computerized estimates and insurance claims are welcome.Our dedicated, professional mechanics are I-CAR trained. They have the most up-to-date training to provide complete, safe collision repair for your family's vehicle.You can trust in the experienced judgment

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4.6
55 reviews
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3 reviews have no rating
  • 48 Reviews4.8Google
  • 3 Reviews3.7Yahoo! Local
  • 1 Review1.0BirdEye
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Darron J. on BirdEye

3 months ago

02/02/2021, 07:47 AM
As a 1st time customer w/ Decatur Auto Body I had 3 BAD experiences. # 1. I was having a letter replaced on my vehicle that came off. Decatur Auto Body ordered the letter and when I dropped my car to have the letter put on,30 mins later I received a phone call saying the supplier sent them the wrong color letter. I asked the gentleman why didn't they check their merchandise upon receiving vs waiting until time to install to find out it was the wrong color, he couldn't give me a legitimate answer.#2. when the letter finally arrive, 30 mins after dropping my car off I received a phone call stating, they used a HIGH POWER air hose to remove the dust and adhesive, it took paint off and the other letters mysteriously got loose and came off. The gentleman tried to say the other letters were loose and they popped off, which was incorrect. because when the 1st letter came off the dealership had me to check to make sure the other letters were secured and they were, they were checked by several people.#3. Decatur Auto Body did paint the vehicle where the paint came off, but left me stuck with having to pay for all the lettering they took off using a high power air hose. The gentleman when he called me stated he used a high power air hose and when he said the paint came off, I asked him, why would he use a high power air hose and not cover and secure the other letters and paint, he tried to give me a lame excuse. After speaking with other body shops in the area about the matter, they all stated the same thing, Decatur Auto Body using a high power air hose caused the paint and the letters to come off and they should've been truthfully. I was telling a gentleman where I work at what happened without giving the name of the place where it took place, and he said and I quote, he could tell me the name of the business where this incident took place, and he stated Decatur Auto Body. He said they're known for doing things like that and then making it appear like it's the customer's fault. This was my 1st time doing business with them and will be my last time. I recommend if you're considering taking your car there explore other options because if they do something wrong to your car, there' s no accountability and they're going to make it appear as if whatever problem was already wrong with you car. Would I recommend someone there after my horrible experience, ABSOLUTELY NOT!!
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Tom McGarry on Facebook

2 years ago

10/10/2019, 01:00 AM
Excellent service! Mr. Hicks couldn't have been nicer. Went out of his way to help. Highly recommend!
Anonymous on Facebook

2 years ago

09/27/2019, 13:41 PM
We work hard to provide the type of collision repair services our customers come to expect. Call us today! https://www.decaturautobodyinc.com/
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Anonymous on Facebook

2 years ago

09/25/2019, 11:18 AM
#Survey: Have you ever been in an auto accident where your vehicle suffered significant auto body damage?
A Yahoo Local User on Yahoo! Local

7 years ago

08/11/2014, 17:48 PM
Recently I was hit by another driver with extensive damage to my trucks front end. I had it towed to decatur auto body. They were extremely helpful and had me back on the road in just a few days. Great job and looks just like new. Thanks to Duane and his crew.
William on Yahoo! Local

7 years ago

08/11/2014, 05:39 AM
Recently I was hit by another driver with extensive damage to my trucks front end. I had it towed to decatur auto body. They were extremely helpful and had me back on the road in just a few days. Great job and looks just like new. Thanks to Duane and his crew.
John S on Yahoo! Local

11 years ago

09/28/2010, 05:18 AM
Well I must say they seem to be very rude. I took my car in to be worked on because the first time the paint was rough. The head guy cant remember his name looked like a body builder was very rude and his breath smelled like alcohol. I wont be back.
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