DCH Montclair Acura

DeeAnne C 

on BBB

3 weeks ago

Scheduled a test drive a week in advance. Someone called me the morning of, confirming our appointment. We drove two hours from Philly for the test drive and were told the car sold the day before. The salesman ****** told us the car was sold and walked away mumbling. No alternative offer, no apology. Strongly suspect some discrimination was at play. For a spot that claims customer service is a top priority, ****** is a huge problem. 

Kwasi G 

on BBB

a month ago

I brought my vehicle to DCH Montclair Acura on June 27, 2025, for an oil change, a ***** brake recall, and a seat issue. I received no communication all day until 20 minutes before closing. When I picked up the car, I discovered the driver-side window wouldnt roll up, and there was visible damage to the window channel and mirror.I immediately informed the service advisor, who acknowledged the issue and said they'd review security footage. I requested a loaner vehicle, which was denied because the car was drivable. The adviso... read more

John C 

on BBB

9 months ago

What a miserable dealership. *** stands for "delivering customer happiness", which has been the opposite of my experience.I purchased a 2016 ***** XC60 T5 AWD from DCH Montclair on 4/29/24.I have driven the car 3000 miles, made 4 payments, and as of September 1st, the car has been undrivable. It is misfiring on 4 of 5 cylinders, cylinder 4 is completely lacking compression, and cylinders 2 and 3 aren't far behind. This took 45 days of diagnostic work across three mechanics and a month's stint at my local ***** dealership to ... read more

Antonio P 

on BBB

a year ago

Absolute scummy dealership. My girlfriend went in because she found a ***** she really liked and that she's been looking for. So we sit down with the sales rep who sat there "crunching" the numbers, keeping it out of our site, sure enough he turns it around finally and it was loaded with insanely expensive and absolutely unnecessary "addons" trying to sneak them into her payments. Luckily I went with her as this guy tried to straight up take advantage of her. At this point I told her we should just leave as now I'm ****** th... read more

Ben M 

on BBB

2 years ago

I purchased a used vehicle from this dealership in May and have had issues at nearly every step in the process. To preface, I had no issues with the saleswoman I worked with, she was very helpful. However, it seems there are a ton of other issues in terms of management and the maintenance department. The moment I drove off the lot the check engine light came on. I immediately took it back and was told their mechanics could look at it the next day. I'm from out of the area so I had to book a hotel for the night. The next day ... read more

Shaurice C 

on BBB

2 years ago

They charged me an 800$ dealer fee, a 400$ fee for nitrogen that they put in your tires without your request, 400$ for *************** (a warranty for car paint) that I couldn't opt out of and a 400$ fee for window etching which is also something that I couldn't opt out of. They were 100% trying to take advantage of me because I'm a young black women. 800$ as a dealer document fee is just absurd. I offered to pay cash but they would not take out the unnecessary fees. Car dealerships are always trying to take advantage of bla... read more

Muhammad A 

on BBB

4 years ago

This dealership conducts fraud by purchasing cars attaching a warranty and making you fix it. Often the warranty won’t cover repairs and if it does only minimalistic and the problems will just come back. Do not purchase a vehicle from them unless you want to pay extra or want a broken car and get stuck in a loan. 

chao 

on BBB

5 years ago

Even through I purchase my car from there I wouldn't recommend anyone to purchase the car from there. Purchase 2020 Acura RDX ASpec with them on Feb 22, 2020. Drove home for couple days later with all documents clear and then called me in order to use my wife graduate program the loan name must be under her instead mine. Why don't you tell us at the first place when we was there or why don't your financial manager caught this error? I could easily use my wife name instead mine. Now we have to rush everything to meet the dead... read more

Karen 

on BBB

6 years ago

My elderly mother and her companion ...he was visibly ill and could hardly walk, she clearly has Alzheimers… were talked into a lease last winter. He is now passed and she hasn't been allowed to drive for a year. The Sales Manager and others will not negotiate with us to return the car. They talked to their lawyers and say they did nothing wrong. I consider this to be predatory sales Furthermore...The lease is in my mother's name and she is/was not competent to enter into a contract. And, the leasing company put it in her na... read more