DCH Montclair Acura

Andy C 

on BBB

11 months ago

This has been an ongoing complaint I had with this dealer and I am warning consumers to stay away. I am posting my latest correspondence with them and you will see this is bordering on consumer fraud.Hi ******* I had my appointment this morning and was in shock as to the cost of everything that is needed. Its almost as much as I paid for this lemon. I dont have this kind of money. Over $6100.00.This all should have been disclosed to me. At this point I want you to fix the car for me at no charge or take it back. Please let m... read more

Ugur S 

on BBB

a year ago

BE CAREFUL!!! My recent purchase on 08/30/2025. After carefully reviewing my signed Buyers Order, I discovered that several additional products and services were added to my contract without my knowledge or consent.The unauthorized add-ons include:Lifetime Oil Change $1,500 Nitro $399 Theft Protection / ETCH $499 Perma Plate $1,023 These products were never explained, discussed, or approved by me at the time of purchase. This is a serious concern, as these unauthorized charges have increased the total cost of my vehicle by $... read more

DeeAnne C 

on BBB

a year ago

Scheduled a test drive a week in advance. Someone called me the morning of, confirming our appointment. We drove two hours from Philly for the test drive and were told the car sold the day before. The salesman ****** told us the car was sold and walked away mumbling. No alternative offer, no apology. Strongly suspect some discrimination was at play. For a spot that claims customer service is a top priority, ****** is a huge problem. 

Kwasi G 

on BBB

a year ago

I brought my vehicle to DCH Montclair Acura on June 27, 2025, for an oil change, a ***** brake recall, and a seat issue. I received no communication all day until 20 minutes before closing. When I picked up the car, I discovered the driver-side window wouldnt roll up, and there was visible damage to the window channel and mirror.I immediately informed the service advisor, who acknowledged the issue and said they'd review security footage. I requested a loaner vehicle, which was denied because the car was drivable. The adviso... read more

John C 

on BBB

a year ago

What a miserable dealership. *** stands for "delivering customer happiness", which has been the opposite of my experience.I purchased a 2016 ***** XC60 T5 AWD from DCH Montclair on 4/29/24.I have driven the car 3000 miles, made 4 payments, and as of September 1st, the car has been undrivable. It is misfiring on 4 of 5 cylinders, cylinder 4 is completely lacking compression, and cylinders 2 and 3 aren't far behind. This took 45 days of diagnostic work across three mechanics and a month's stint at my local ***** dealership to ... read more

Antonio P 

on BBB

2 years ago

Absolute scummy dealership. My girlfriend went in because she found a ***** she really liked and that she's been looking for. So we sit down with the sales rep who sat there "crunching" the numbers, keeping it out of our site, sure enough he turns it around finally and it was loaded with insanely expensive and absolutely unnecessary "addons" trying to sneak them into her payments. Luckily I went with her as this guy tried to straight up take advantage of her. At this point I told her we should just leave as now I'm ****** th... read more

Ben M 

on BBB

3 years ago

I purchased a used vehicle from this dealership in May and have had issues at nearly every step in the process. To preface, I had no issues with the saleswoman I worked with, she was very helpful. However, it seems there are a ton of other issues in terms of management and the maintenance department. The moment I drove off the lot the check engine light came on. I immediately took it back and was told their mechanics could look at it the next day. I'm from out of the area so I had to book a hotel for the night. The next day ... read more

Shaurice C 

on BBB

3 years ago

They charged me an 800$ dealer fee, a 400$ fee for nitrogen that they put in your tires without your request, 400$ for *************** (a warranty for car paint) that I couldn't opt out of and a 400$ fee for window etching which is also something that I couldn't opt out of. They were 100% trying to take advantage of me because I'm a young black women. 800$ as a dealer document fee is just absurd. I offered to pay cash but they would not take out the unnecessary fees. Car dealerships are always trying to take advantage of bla... read more

Muhammad A 

on BBB

5 years ago

This dealership conducts fraud by purchasing cars attaching a warranty and making you fix it. Often the warranty won’t cover repairs and if it does only minimalistic and the problems will just come back. Do not purchase a vehicle from them unless you want to pay extra or want a broken car and get stuck in a loan.