DARCARS Toyota of Baltimore

Kirsten H 

on BBB

a year ago

Paid for an extended warranty. Tried to use it at another darcars they couldn’t find my service warranty for a very long time. Called and emailed to cancel my warranty plan within the allowed timeframe. Emailed the cancellation agreement. That agreement was never sent in. I called to confirm they said yep it’s all settled. They never submitted it. I’ve been waiting for a refund since June 10th. This company wanted their kick back for signing me up. And didn’t care about my money being returned. 

Oscar O 

on BBB

a year ago

Bought a Toyota Camry 2021 with Darcars and they ******* me with 1200$ for a gap insurance that I didn’t even need because I already had it with ***** and 3 years latter from when i bought my car i found out that thing it was opcional and not the lie they told me and i could cancel it at anytime and get the remain balance back and I decided to cancel the gap insurance at 3 year of use with my contract and they should’ve reimburse half of the money that i paid for and not 200, and after 4 months from when i cancel it The gene... read more

Courtney K 

on BBB

a year ago

My family had our 2022 Sienna towed to this location to get 2 new FOBs; we bought the car used and it only came with one FOB. Jason (a nice guy) quoted one part of the two part project for 480 and Jessica quoted it for 700 something. I said that I shouldn't have to pay for another's mistake. She indicates that she has to get a supervisor to approve a reduced rate; she's an assistant supervisor and she never tells me that until I ask. She claims it's not in her power to cut the cost, but since Friday of last week, no managers... read more

Dena C 

on BBB

2 years ago

I'm writing this letter as a 35 year loyal Toyota owner, unfortunately that may not hold true in the future as I feel the Darcars Toyota dealership in Baltimore City has been unprofessional, dishonest and had no concern for my safety for nearly six months. I went to Darcars because my check engine and AVS lights were on. I also want you to know I purchased my Toyota there and have done maintenance there. They did diagnostic evaluation ($183.75). Then told me I need eleven hundred dollars or so to get repaired for parts and l... read more

Tony M 

on BBB

2 years ago

I Purchased vehicle December 27, 2022. Transaction wasn’t finalized until April 2023, Temporary registration expired. Very unprofessional incompetent dealership/staff. The general manager would not speak to me in reference to concerns I had with transaction. Finance manager (Ezekiel) wasn’t very informed for someone that does that job on a daily basis. Darcar Consumer affairs department was of no help either, (Sherlene *****) it’s all in the house. This is the second vehicle I’ve purchased from darcar. I will not do business... read more

Cynthia D 

on BBB

2 years ago

Deceiving customers is not a way to do business and call yourself “MVP” of sales, Raj! You lied to me and told me you had the model that I wanted but I when I I showed up you said you didn’t have it. The fuck! 

Peejay 

on BBB

4 years ago

This is the WORST car dealership I have ever dealt with. I got nothing that was promised on the deal. The entire staff is totally incompetent (Leo, Michael in finance) with the exception of Everton. Leo was very shady and supervisors were not helpful. I was taken advantage of and more than 2 months later I am still dealing with incompetence. I made complaint after complaint and still I have no title to my new car, they have no title to my trade in and I continue to get the run around. Do not buy a car here!!!!!! I wish I cou... read more