DARCARS Toyota Frederick Parts Center

John Offutt 

on Google

a month ago

Very disappointed with the experience dealing with the parts manager. Communication was poor, and the overall attitude came across as unprofessional and unhelpful. Instead of trying to resolve issues or assist customers, it often felt like getting help was an inconvenience. A manager in this position should be knowledgeable, respectful, and willing to work with people. Unfortunately, that was not my experience. I would strongly recommend improving customer service, communication, and professionalism. Maybe the manager should... read more

Ted P. Delacourt 

on Google

a month ago

Very dissatisfied with my new car purchase experience. I bought a new 4Runner on 7/13. Finance guy was a rude and abrupt once he learned I already had financing. Made mistakes. Found out afterwards he was new at the position. Odd to be condescending when new. I needed Virginia plates. Told it takes 4-6 weeks. After 8 weeks I call. “We left you a vm two weeks ago.” Call log and vm show no such call. I ordered door trim on 7/13. Told 2-4 weeks. After 8 weeks I call. Parts department says they will check then never call me back... read more

JOSEPH SPELMAN 

on Google

2 months ago

One of the worst experiences I’ve had dealing with a parts and service department. The parts manager and service manager made what should have been a simple situation unnecessarily frustrating. Communication was practically nonexistent, accountability seemed to be completely missing, and customer service was clearly not a priority. Getting a straight answer felt like pulling teeth, and instead of actually solving the problem, I felt like I was being passed around and ignored. If you’re looking for professionalism, clear comm... read more

a 

on Google

6 months ago

Honestly disgusted by the way the manager talks to his employees. Makes me feel unsafe and not want to buy any parts here 

Tiegen Hauser 

on Google

a year ago

Unimpressed. Attempting to replace a Toyota wheel cap. Quoted 42 for 4 and 19.95 for 1. Upon pickup paid 42 for 1. When looking online after the fact the price for 1 is 20. Unwilling to offer a price adjustment or return and reorder. Told there was nothing they could at this time.