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Daniel's Jewelers
- Consumer Goods
- Tempe, AZ
About this business
Family operated since 1948, serving your jewelry & credit needs. Apply online at www.danielsjewelers.com and use code FBNOW for a $50 gift card.
Location details
5000 S Arizona Mills Cir, Tempe, AZ, 85282, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
After several days, at least 15, of uncertainty regarding my order, which they could not find and for which never sent me the invoice, the bracelet arrived. But unfortunately this was not the product I ordered, they have sent me a Sterling silver BABY ID bracelet, which measures 5.5 Inchs. I never asked for a BABY bracelet because my grandson is a 6 year old boy but not a BABY. This experience with this business has been traumatic, unpleasant and frustrating. Not only have I lost my money but now I have to use another suppli... read more
DO NOT GO TO DANIELS. THE GENTLEMEN AND WOMEN who convinced me to buy a wedding ring set are such liars. Went to pick up my ring, and it has scratches all over the back, when I put it on my finger, it literally cuts my skin every time. I currently make payments on the 2 rings, they didnt ask me which payment plan I wanted(for how many months) the guy just told me afterwards he put me on for a 12 month payment plan.(which in fact is how they earn all of their interest) After having them now for a couple months, I took them to... read more
Business response:
For over 70 years we`ve treated our customers like family and do our best to serve our community with honesty and integrity. We`ll be glad to look in to the matter, please send your contact information and details to ***************************************** so that we may follow up with you personally.
Very professional informative and great customer service gabby and ******* in *****
Business response:
Thank you so much for taking the time to recognize our team`s diligent work.
I give 3 stars only because of the experience at the store is good, but thats where it stops being a quality jeweler. I bought 3 10k yellow gold items about 2 years ago and I like to wear my jewelry daily. I noticed that the links on my rope chain and bracelet started to poke me and to my surprise the links were breaking which I have never experienced with any of my other jewelry from other stores. Im a no touch freight truck driver and I couldnt for the life of me see why my links would break. Im very disappointed in the cr... read more
Business response:
For over 70 years, we`ve treated our customers like family and do our best to serve our community with honesty and integrity. We stand behind our merchandise 100%, we`ll be glad to look in to the matter, please send your contact information and details to ***************************************** so that we may follow up with you personally.
MY *** CERTIFICATE DID NOT MATCH MY VVSS2 2 CARAT DIAMOND. The Diamond was placed in the setting crooked as well. My ring was a special order coming from corporate. In my husband's wedding band I requested "A perfect fit" to be engraved. PERFECT was spelled PERFIT. Yes, this error was fixed. His diamond fell out of his ring on day seven. It was because of this that we brought my ring to a gemologist to check my stones as we had little confidence in Daniels. Never did we expect to find out that the Diamond they gave us did... read more
Business response:
We are disappointed about the confusion you`ve experience at our store. For over 70 years, we`ve treated our customers like family and do our best to serve our community with honesty and integrity. We stand behind our merchandise 100%, we do understand that sometimes there can be confusions, because of that, we have given you a refund. Should you need further assistance please send your contact information and details to **************@danielsjewelers.com
My fiance puchased me an engagement ring here. Less than a year late, the diamond is very yellow and well as the band. Have taken it to many other jewelers to compare and given the color grade of vs2 it 100% should not look like it does. All this money spent for a diamond to loose its quality so quickly. We have gone back to daniels several times and the manager is never available, what a coincidence. I extremely disappointed that you spend years saving money to buy a, whats suppose to big the biggest event of your life, jus... read more
Business response:
We`ll be glad to look in to the matter, please send your/purchaser contact information and details to **************@danielsjewelers.com so that we may follow up with you personally.
Hello: Despite many writings to Daniels Jewelry requesting that they respond to me in writing, I have not received a response. I bought a diamond ring and i was told i needed a $1,000 down payment that they got me through synchrony. Then they hit me with a surprise "in-home" financing with an outrageous APR of 35.88% and when i discovered, i brought it to their attention. On top of that, i have been charged for insurance and annual fees that i declined because i never wanted that from the beginning and if i knew they were ... read more
Business response:
The issue has been resolved to the satisfaction of both parties.
If I could give 0 stars I would. I purchased a custom wedding band for my Fiancé on April 30th this year with an engraving and it was messed up 3 times! First the jeweler made the ring completely wrong and nothing like what we ordered and he added quotation marks to the words (which I did not add on the order paper). Then our wedding date was wrong, and then when he fixed the date, he layered it over a letter of the other word. When the first mistake was made, they told me I would have to pay $240 to get it how I had ORIGIN... read more
Business response:
Dear ********, our goal is to always provide you with excellent ******** service and we are disappointed we didn`t meet your expectations. Please send your contact information and details to **************@danielsjewelers.com so that we may follow up with you personally.
My husband purchased a solitaire bridal ring for our 10 year anniversary which I was super excited for. Showed it off to all my friends and family but come to find out they sold me a lab grown/created diamond and they did not tell us it was lab grown/created ...the only reason I found out was because I now work for another jewelry company and wanted to look at my certification on diamond and that is how I found out!!! I decided to look at all my paperwork and the picture shows the solitaire came with a band that they did not... read more
Business response:
For over 70 years, we`ve treated our customers like family and do our best to serve our community with honesty and integrity. While the receipt was very clear on what you purchased and we stand behind our merchandise 100%, we do understand that sometimes there can be still be confusion. We`ll be glad to look in to the matter, please send the purchaser contact information and details to *************@danielsjewelers.com so that we may follow up with the purchaser personally.
Frequently asked questions about Daniel's Jewelers
How is Daniel's Jewelers rated?
Daniel's Jewelers has a 4.3 star rating with 204 reviews.
When is Daniel's Jewelers open?
Daniel's Jewelers is open now. It will close at 8:00 p.m.
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