Dalehaven Estates

BM 

on BBB

3 years ago

Since HI took over *************** in ************, there have been more structural debilitations than repairs. HI has no urgency to remedy the unlivable conditions of their properties. They caused confusion with their lack of communication about how residents should pay rent, how residents can make maintenance requests, even what changes in rent costs will be in the foreseeable future--how can residents make a sound decision about whether to renew or terminate their leases if they have no idea how much their rent will be? I... read more

Na 

on BBB

3 years ago

Do not care about their buildings, grounds and especially their tenants. Do not answer or respond to voicemails or emails. Multiple structural issues that continue to be ignored. Does not respond when requesting copies of lease and rent ledger. (Because they lost them) 

A M 

on BBB

3 years ago

I live in one of the Reverie Estates properties, which is managed by H-I. They are the third management company weve had in the last 6 months and things have seriously deteriorated here.Its been incredibly difficult to get in touch with management. They take days or even weeks to respond to emails and often dont answer calls or respond to voicemails.There is only a handful of maintenance personnel to cover 9 different properties. There is no way to file a maintenance claim, you just have to call it in and hope they answer it... read more

Kim E 

on BBB

3 years ago

Initially, I was excited and hopeful when Hi-Management purchased the property that I rent from ***************. Based on Hi-Managements shiny website, I thought real professionals had stepped in and were coming to save the day! I understand that the task of cleaning up the damage of the previous owner is monumental as they, *************** was doing a horrible job. Maintenance calls were not being attended to, property upkeep had declined, disrespectful staff etc. Now that Hi-Management has taken over, they take my rent pay... read more