Dale Willey Automotive

Kelli M 

on BBB

4 months ago

Purchase a used Chevy Cruze middle of May for my daughter. Check engine light is already on. Took it to a local parts store to have the code read. Comes up with all kinds of codes. Called and of course the warranty purchased they know won't cover what might be wrong with it. Wouldn't even offer to look at it. Was told we have to take ownership of the car and even if it was under 30days it wouldn't be covered. Great so I purchased a car that I was assured went through their inspection. Mileage reading is about 25,000 miles hi... read more

Elizabeth D 

on BBB

6 months ago

Purchased a 2020 Dodge Ram 2500 in March of 2024, and traded in our Jeep Wrangler Rubicon. Agree to $2,000 down payment, which we put on my husbands credit card. The warranty paperwork for the jeep was cancelled, and the finance guy told it would be 4-6 weeks before we would see the refund come back to us. He told us it would be mailed directly to the financial institution where the lien had been held at. Waited 6 weeks, no check. Contacted the dealership only to be told that they kept the warranty refund because it was bein... read more

Rebecca R 

on BBB

6 months ago

This is the worst possible place to buy or service a vehicle. 

John H 

on BBB

a year ago

I purchased a 2018 Toyota Prius Prime Plus from Dale W***** Honda in September of 2023. It was a great experience. I initially called to see if the car was still on the lot and spoke with Monte. I told him I was coming from one hour away. I scheduled a time to test drive the car and it all went smooth. My sales person was Libby. She was very kind and professional. I went on a lengthy test drive, and Libby showed me how to connect the electrical charger to the car. I've purchased a lot of vehicles in my lifetime and my experi... read more

Anna C 

on BBB

a year ago

Absolutely terrible service, and on top of that not willing to make their mistake right. I took my GMC Acadia in for service in their service department. My main concern was my a/c was not working. The woman who took my keys told me that they would most likely run free0on and a dye through the system to figure out the a/c issue. They ended up keeping it overnight even though they assured me they could look at it on the day I dropped it off in the morning. The following day when I picked it up they had NOT even done the prope... read more

Roderick H 

on BBB

2 years ago

Don't go here to buy a new vehicle. They will rip you off on your trade in vehicle. Then they won't answer the phone when you have a issue or call you back. They deceived me on the value of my trade ins. 

ggh 

on BBB

3 years ago

Bought a 2020 ***** Civic LX from them and they failed to disclose that the vehicle had been in a collision and had suffered moderate damage to the front of the car and further ommittted that the said vehicle was a leased vehicle and told me it was a one time owner. I have gotten rid of the Car now over concerns that they may have hidden other vital info on the car. I beleive they engaged in shoody business practices and should be taken to task for purposeful deception.. 

Jamue B 

on BBB

3 years ago

Dale Willey is where we bought a 2013 ***** Equinox in Dec 2019. Told it was a solid vehicle..finance guy strongly urged us to get a warranty so we did. Within a month engine light on, needed over 1500 in repairs, paid 200.00 twards warranty deduct. And then a few months later same thing..tried to talk to the manager who told me he didnt have to do anything for us. The car has been in and out of the service dept since purchasing. This time its the catalytic converter not covered if course..did not have DW fix took to our mec... read more