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Dale Willey Automotive
- Car Dealers
- Lawrence, KS
About this business
Location details
2840 Iowa St, Lawrence, KS, 66046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I've been a customer at Dale Willey Automotive for a long time. I had all my service done there. I tried to buy another 3500HD diesel dually but never could get what I needed. Si I found one from ******** chevrolet in merriam ks. So I brought my truck her for service and some mechanical issue's. They turned in the warranty work to the warranty company. They paided them the MSRP prices and what they asked for labor. When I came back in they told me I owed the $100 deductible and another $141.30 more due to them Upcharging me ... read more
I bought a used ****** 4 runner from then just over a month ago 2-3 weeks after being forced into buying the vehicle after saying repeatedly I wanted to look at another car and can I wait till Monday to sign paperwork when I have my full down payment which was only a week later they pushed me into the sales manager said let me deal with ur finances u can sign now I was not allowed to take ownership till I had full payment down first which makes the paperwork date wrong on all the warranties they forced me to get even the fin... read more
January 28, 2025, I flew from ******** to ******************** to purchase a vehicle from this dealership. Initially the customer service was exceptional. the staff were accommodating, and I was assured that the vehicle had been serviced, and all electrical components were in working condition. The car had a 6th month 6000-mile warranty thru car bravo. I drove the vehicle back to ********. As I started to inspect the vehicle more the engine temperature gauge stopped working and the engine fan ran continuously. The rear seats... read more
Business response:
Hello, We have been in business since 1941 and we care about doing things correctly and we keep the trust of the public by doing things correctly. I am requesting to see the detailed bill before we move on to step 2. Thank you
January 28, 2025, I flew from ******** to ******************** to purchase a vehicle from this dealership. Initially the customer service was exceptional. the staff were accommodating, and I was assured that the vehicle had been serviced, and all electrical components were in working condition. The car had a 6th month 6000-mile warranty thru car bravo. I drove the vehicle back to ********. As I started to inspect the vehicle more the engine temperature gauge stopped working and the engine fan ran continuously. The rear seats... read more
I purchased a used car 2 months ago. The I found out after the purchase the vehicle had an open recall and a navigation system SD Card error that was never addressed prior to the sale of the vehicle. I keep the vehicle in the garage, but on 2 occasions the vehicle was outside while it rained. After the first time it rained the vehicle smelled like a wet dog so I didn't really think much of it. After the second time it rained I noticed water on the back seat and saw water actively coming in through the rear window around the ... read more
Business response:
Me and Mr. ****** have come to a resolution of sorts, As long as the repairs are done at no expense he will remove this reporting.
Within 3 months I had to take my car in 5 times, they tried saying nothing was wrong with my car, then said they looked it over and I told the guy exactly what was wrong with it, then they tried to say again nothing was wrong, but I left a review and they then told me they would fix the wheel bearing, they don't care about customers, seems very fishy when I said I'd have someone else inspect the vehicle then they want to do their jobs right, definitely won't ever come back, things really seem shady if you ask me, there's som... read more
They are liars and thiefs they stole my money, i have tried to get it back and have been unsuccessful
Absolutely horrible customer service. Once the money changes hands they no longer care about the customer. They never answer the phones or return phone calls, the manager and the service department employee will not get up out of their chair to go find help they just offers to email someone in the same office for you. Every singe person I have had contact with are extremely rude and very unhelpful. I spent over $80,000 dollars and right after i bought it they needed to fix something and argued over a 200 dollar rental car bi... read more
The service department was doing warranty work on my wife's GMC acadia. They told us it would be 7-10 days for the work. It has been 3 months and they still have not started the work. I would have gone somewhere else except that it is not drivable. They finally started the work after 3 months only to find out that there was more wrong then they originally thought and need to wait to order more parts. I would recommend you take your vehicle to anyone else before using Caspers *********************** Also when you call in they... read more
Frequently asked questions about Dale Willey Automotive
How is Dale Willey Automotive rated?
Dale Willey Automotive has a 4.3 star rating with 1,137 reviews.
When is Dale Willey Automotive open?
Dale Willey Automotive is open now. It will close at 7:00 p.m.
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