Josh T. on Yellow Pages
7 years ago
01/27/2015, 08:29 AM
On January 26, 2015 I drove my 2007 Chevrolet Tahoe to Cypress Station Car Wash and Lube on 2320 S. Mason Road Katy, Texas 77450. I requested a car wash package named Pacific Wash, which consisted of a car wash, interior cleaning, tire shine, wheel cleaning etc. I reached into my console to get my expensive headphones, and closed it back. The attendant told me it would only take 15 minutes for my truck to be completed. I went and paid the cashier and patiently waited. The truck wash took 30 minutes to complete; 15 minutes longer then I was promised.
When I was told my truck was ready, I tipped the car wash professional and drove off to get lunch. When I came back to my truck I reached in my center console to put my headphones in the console. I then realized my latch to open my center console was broken. I drove my truck back to the car wash to ask to speak to the manager. Alma Cuevas, the car wash manager, came to my truck without greeting me, and it appeared she had an attitude. I began to tell her I just had my truck washed here about an hour ago and my console is now broken. Alma Cuevas begins to tell me, “We did not clean the inside of your Truck, so I don’t know how that could have happened”. I showed her on my receipt that it says I had interior cleaning done. Alma calls the non-English speaking attendant over to the truck and starts talking to him in Spanish. Alma then tells me he didn't break the console. I then told her it wasn't broken before I got my truck washed, because I opened the console to get my expensive headphones before I gave the keys to the attendant. I asked her for the contact information for the regional manager, but she tells me she cannot give me the regional manager’s contact information. She asked for my phone number and tells me the next time I see the Regional Manager I will give him your number.
The next day I found the number to another Cypress Station Car Wash and spoke with the Regional Manager by the name of Steve Russell. Steve Russell begins to tell me that he has the same truck that I have, and the only problem he has had with his truck is that the dash board had a re-call on it because of a crack in it. I am not sure why he was telling me this non-essential information. I told him I want your company to fix my console that was broken while I was getting service done at his car wash. Steve Russell tells me “I’m not taking the liability for your broken console, but if you want to get the console fixed I can give you a free car wash”. I am very disappointed at the poor service, customer service and the outcome I received at Cypress Station Car Wash. I had a simple request, and that was for the Manager to take responsibility for the damage his employees caused to my truck, and to pay to have that damage fixed. I have been a loyal customer, taking all of my vehicles to this car wash for over a year, but I will definitely be taking my business to another car wash.