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Cypress Grove Apartments - Sunrise, FL
- Apartments
- Sunrise, FL
About this business
Are you looking for the comforts of a private home within a rental community? Do you need more space and storage; a great value full of modern upgrades? Cypress Grove is minutes from I-95, I-595 and the Florida turnpike. You'll find the new home you're looking for nestled among historic cypress trees. Make an appointment for your personal tour today; where affordable quality living is well within your reach. Soon you'll be enjoying a peaceful wooded view, complete amenity package, and great service. We offer a resort style p... read more
Location details
4200 NW 19th St, Sunrise, FL, 33313, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Won't answer their phone Called them numerous times and left a couple voice messages but never got a call back or a single pick up
You get what you pay for… sadly Management is very poor. Terrible experience as a resident. Had a broken draw for the entire year I’ve stayed there. Nosy neighbors! People getting shot up in the area! Just all around terrible. Huge apartments though with a balcony so it’s like.. you can’t even enjoy that benefit in peace. Management watching from the top at the pool and being harassing. You pay rent on time and have to wait months before a deposit is given back. I Would not recommend this place at all.
Worst Customer Service I’ve called the leasing office many times a day for weeks because they’re saying they have availability and i’m looking for a place to stay but these people always send you to voicemail after the 3rd ring! the guys in the office are very dismissive and they don’t take into consideration anything you’re saying . They just rush you , hand you papers and say call i’m to check but never get back to you!
DO NOT MOVE HERE!!!! I have been living here for two years. Stove still doesn’t work. A/C never works. Apartment filled with mold. It leaks so you don’t know when the person upstairs will cave in. So many roaches. The halls and stairs are always so dirty. People leave trash everywhere. People smoke in the halls. It always smells horrible. There is no way to contact them and when you do, they do nothing.
DO NOT MOVE HERE Roaches everywhere, Dirty, dismissive maintenance
Do not move here Roaches everywhere, they never spray or clean graffiti. We've been without a laundry for 3 weeks and I doubt they will be fixing it any time soon. This is in 2020. Its pathetic. THREE management companies in less than 8 months, they switch the way to make your rent payment every month and will NOT alert you.
Current resident 05/2019 Moving SOON If your are looking for somewhere to stay with easy approval and people that work with you . . . By all means this will be a great place temporarily for you and your family. I moved into my apartment September of 2017. Since I had already read reviews, and had family that lived in these apartments some years ago, I could tell that they were at least trying to clean up their act (or so I thought). However, the walls are SUPER THIN!!! I can hear people's children crying from inside their ap... read more
Business response:
We're sorry to see that you are dissatisfied with your living experience. If you have any ongoing concerns, please contact customerservice@tfjgroup.com and someone from our customer service team will assist you immediately.
Miss I made an appointment on May 14tg to view the studio Apartment for May 15, 2018. I took in an extended lunch and scheduled my viewing for 1:15 PM. I arrived at the security gate gave the officer my name and I was listed as a potential renter drove in and I could not find the leasing office. I called the leasing office and a leasing agent by the name of Porsche answered the phone and I asked where is the leasing office her reply was do you have an appointment and the said yes I do 1:15 PM. She said it had been raining an... read more
Business response:
Thank you so much for bringing this issue to our attention. We're deeply sorry for the poor service you received. The Franklin Johnston Group has never tolerated behavioral issues with any team member, and we will not make an exception for this individual. We have spoken to the site team and are handling the situation accordingly. We would like to apologize to your personally on behalf of the entire community. We can assure you that we will be checking in routinely to ensure our standards of customer service are being follow... read more
DO NOT MOVE HERE I JUST MOVED HERE IN JANUARY AND ALREADY ABOUT TO BREAK MY LEASE ! THEY DON'T FIX ANYTHING MY A/C HAS BEEN BROKE FOR 2 WEEKS, AND THIS APARTMENT IS INFESTED WITH ROACHES. ON TOP OF THAT YOU CAN HEAR THE NEIGHBORS STOMPING ALL NIGHT LONG ! THIS PLACE IS TRASH VERY DIRTY ! DO NOT MOVE HERE ! ROACH CITY ROACHES EVEN BE IN THE TUB ! DON'T DO IT EMPLOYEES ARE RUDE AND SECURITY LET ANYBODY IN !
Business response:
Dear Valued Resident, thank you for taking the time to bring your concerns to our attention. We are doing our very best to address all issues that are brought to our attention in a timely manner. We've recently increased our housekeeping staff to help address building cleanliness & are working to expand our maintenance staff as well. We have basic pest control services on a monthly basis, however, should you require further treatment, please contact the office to request additional pest control. We apologize for the inconven... read more
Frequently asked questions about Cypress Grove Apartments
How is Cypress Grove Apartments rated?
Cypress Grove Apartments has a 4 star rating with 1,255 reviews.
When is Cypress Grove Apartments open?
Cypress Grove Apartments is open now. It will close at 5:00 p.m.
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