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CycleBoard, Inc.
- Automotive
- Costa Mesa, CA
About this business
<p>This business offers patented stand-up 3-wheel electric vehicles designed for anyone to ride.</p>
Location details
2925 College Ave Unit B2, Costa Mesa, CA, 92626, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Cycle board is a great product but the customer service is non existent. The number I called for cycle board led me to a scam artist who fraudulently used my card. I ordered inner tubes and new tires for my rovergen2 they sent the wrong size tubes. It has been weeks and they still havent made my order right so I can resume using my board. There is no one to call. There is no way of getting a hold of anyone to fix my order. Just stalling and lying and refusing to respond to repeated requests. I understand why people hate this... read more
Business response:
Hi *******, we have been emailing you in response to your concerns but have not heard back. We could not find any evidence of someone named ***** in our voicemail system as you described but we reset our entire phone system and established new passcodes etc. to be on the safe side to make sure all calls are routed correctly to our team just in case. We respond same day to emails sent to ****************************** and calls to our main line at ************. Please contact us if you still need support for your CycleBoard, ... read more
I received my Cycleboard ***** on August 9 2024 and everything seemed great until I went to charge it and it will not charge. Ive gone back-and-forth with customer service via email and they sent me a replacement charger which did not fix the problem. It took 6 days to receive the ******* from the time they said they would send it. After the replacement charger didn't fix the issue, they asked me to open up the board and send them pictures of the fuses which I did and they determined that they were ok. Then they asked me to ... read more
I have been trying to get them on the phone to rectify the issue with my board golf. I have 84 miles on the board and tires keep loosing air. The only response by email is the follow the directions and video. That I have done and they do not work. I have called and left numerous messages. I do see a review where cycle board will pay for shipping back to them for the repairs. Hopefully they can do this for me. Have to say they were wonderful with the sale and lacking in customer support.
Business response:
We have spoken with the customer and are providing free replacement parts under warranty to address his issue, we guarantee his board will be running perfectly with our 36 month rock solid warranty program.
My 41 year old brother riding his CycleBoard Rover on 8/29/2022 when the battery exploded, launching him off and causing him to hit his head. This caused a traumatic brain injury as well as an epidural hematoma (massive brain bleed), requiring emergency surgery. He was in a coma and receiving air through mechanical ventilation for two weeks. He now has a tracheostomy and a peg tube, cannot walk, talk, or eat, and we are unsure if he will ever recover from this. He is still in the *** and awaiting another surgery to address t... read more
Business response:
We are very sorry to hear this. We are not able to find an order in our system under the complaint's name or email address, please send the customers name, email address and order number to us at ******************************* Given that we exclusively use ** and ******* battery cells in our batteries, nothing like this has ever happened and we would like to do a full investigation to discover the cause of the problem. Thank you for bringing this to our attention, we are committed to providing the safest products possible f... read more
Theres no way all these reviews are accurate. This is the worst company ever. My $2500 rover has 11 miles on it and has never worked properly. They refuse to answer emails or send the replacement part. STAY AWAY AND KEEP YOUR MONEY!
Business response:
Unfortunately this customer is completely unreasonable and calls our office yelling expletives at our team members. We are happy to pay to ship the product back to our office for a repair or replacement but the customer doesn't seem interested in doing so. We have a rock solid warranty and stand behind our products 100%. *********************** / CEO
Great product. Meets all advertised performance. Would recommend as a better, stable option to a two-wheeled scooter.
Frequently asked questions about CycleBoard, Inc.
How is CycleBoard, Inc. rated?
CycleBoard, Inc. has a 3.6 star rating with 37 reviews.
When is CycleBoard, Inc. open?
CycleBoard, Inc. is closed now. It will open at 9:00 a.m.
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